07-02-2012 11:29 AM
07-02-2012 02:36 PM
Vodafone will apply for the direct debit 72hrs before the due date so it will show as paid from then until the bank reject it which can take up to 7 days. this is not down to Vodafone but is due to the banking admin policies, so until Vodafone have this confirmed as rejected by the bank then it will show as paid. Nothing to do with "rubbish customer service" as your heading suggests, maybe try to make sure you have funds available on your due date and this wont happen.
08-02-2012 12:43 PM
Many thanks for your post here and I’m sorry that you haven’t had the best experience so far in regards to your direct debit and account issues.
Migicman13 is correct in the sense that the account will show as paid until the direct debit bounces twice at which point it is then reloaded on your account which can take up to 7 days due to the bank and the second attempt at the direct debit.
However as this is an account issue there isn’t much we can do directly over the eForum for security reason, with this said I have also sent you a quick PM, if you would like to discuss this further or have any remaining queries regarding this please follow the instructions on the PM where one of our team will be able to pick this up for you.
You can find your PM inbox here.
I’m part of the Vodafone Tech Team and here to help. As this is a public forum, we can only answer non account specific queries. Please note, we’re unable to reply to private messages.
If you see a helpful post, please click the 'kudos' button to thank the author. If a post solves your query, please click the ‘Problem solved’ button. This helps others find helpful answers in the community too.
08-02-2012 05:25 PM
MagicanMan13 Wow you are so polite. May I ask what do you get from completely suc#### up to the mod? People have a right to be angry if they feel there not getting a good service. After all how much profit do mobile phone companies make out of the customers.
I suggest if you are going to be a mentor then you prehaps be a little kinder and make your points in a clear and polite manner.
Also please dont judge people on money, after all times are very tough and the Corporate companies dont seem to put prices down for people, altough its up to people to check there accounts, once in a while things go wrong. (But I guess you a perfect)
Now be a good mentor and take this in like a good person would.
A few tips for future replys,
Hello, Thank you. <- These go along way in defusing a sitaution. Now dont be a keyboard warrior and get abusive back.
08-02-2012 09:23 PM
A note to all noobs - the status of "Mentor" appears to be assigned automatically once you have achieved a certain ratio of kudos to posts. The member is notified but not consulted about this and nor does he/she apply for that status..
09-02-2012 12:53 PM