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Rank 1: Guest
HazelConder
Posts: 2
Registered: ‎07-02-2012

Rubbish customer service!!

Posted from Facebook
Why has it taken 7days to be told my payment didnt go thru even tho i got a confirmation email saying it had!?! Also i think you need to retrain the customer service staff as the person i just spoke to was bloody useless and very rude.
Message 1 of 6 (2,060 Views)
Rank 29: Mentor III
Magicman13
Posts: 1,874
Registered: ‎10-01-2012

Re: Rubbish customer service!!

Vodafone will apply for the direct debit 72hrs before the due date so it will show as paid from then until the bank reject it which can take up to 7 days. this is not down to Vodafone but is due to the banking admin policies, so until Vodafone have this confirmed as rejected by the bank then it will show as paid. Nothing to do with "rubbish customer service" as your heading suggests, maybe try to make sure you have funds available on your due date and this wont happen.

Respice post te, mortalem te esse memento
Message 2 of 6 (2,004 Views)
Tech Team
James
Posts: 23,304
Registered: ‎21-07-2008

Re: Rubbish customer service!!

Hi HazelConder,

 

Many thanks for your post here and I’m sorry that you haven’t had the best experience so far in regards to your direct debit and account issues.

 

Migicman13 is correct in the sense that the account will show as paid until the direct debit bounces twice at which point it is then reloaded on your account which can take up to 7 days due to the bank and the second attempt at the direct debit.

 

However as this is an account issue there isn’t much we can do directly over the eForum for security reason, with this said I have also sent you a quick PM, if you would like to discuss this further or have any remaining queries regarding this please follow the instructions on the PM where one of our team will be able to pick this up for you.

 

You can find your PM inbox here.

 

James

I’m part of the Vodafone Tech Team and here to help. As this is a public forum, we can only answer non account specific queries. Please note, we’re unable to reply to private messages.


If you see a helpful post, please click the 'Thanks' button to let the author know. If a post solves your query, please click the ‘This is the Answer?’ button. This helps others find helpful answers in the community too.

Message 3 of 6 (1,982 Views)
Rank 1: Guest
dfunk
Posts: 1
Registered: ‎08-02-2012

Re: Rubbish customer service!!

Hello

 


MagicanMan13  Wow you are so polite. May I ask what do you get from completely suc#### up to the mod? People have a right to be angry if they feel there not getting a good service. After all how much profit do mobile phone companies make out of the customers.

 

I suggest if you are going to be a mentor then you prehaps be a little kinder and make your points in a clear and polite manner.

 

Also please dont judge people on money, after all times are very tough and the Corporate companies dont seem to put prices down for people, altough its up to people to check there accounts, once in a while things go wrong. (But I guess you a perfect)

 

Now be a good mentor and take this in like a good person would.

 

A few tips for future replys,

 

Hello, Thank you. <- These go along way in defusing a sitaution. Now dont be a keyboard warrior and get abusive back.

 

Many Thanks

 

Message 4 of 6 (1,975 Views)
Rank 28: Mentor II
biffo1963
Posts: 2,164
Registered: ‎16-05-2011

Re: Rubbish customer service!!

A note to all noobs  -  the status of "Mentor" appears to be assigned automatically once you have achieved a certain ratio of kudos to posts.   The member is notified but not consulted about this and nor does he/she apply for that status..

Message 5 of 6 (1,962 Views)
Rank 1: Guest
HazelConder
Posts: 2
Registered: ‎07-02-2012

Re: Rubbish customer service!!

Posted from Facebook
It wasnt a direct debit! I paid using my debit card on the vodafone website i got a confirmation email saying payment had been received. I had the funds in bank as I had just been paid which is when i always pay my bill online. And it did have something to do with rubbish customer service when the woman i spoke to on the phone just kept saying 'well thats not my problem' so in my mind that is rubbish customer service. Thank you James. And thank you dfunk xx
Message 6 of 6 (1,947 Views)