18-04-2011 12:40 PM
Dear Sir / Madam
I am one of the loyal customer of voda phone and have been since long time but now since Jan my bills are always over charged with extra charges.
That is not enough and you'r customer service(on phone) people are also not very helpful, I have trying to shout this out since long time ago and ring them when ever they take the over bills amount from my account but they always promises me that this time it is going to fix but NO . Every them I ring different people but I have same problem and I am tired of complaining and ring them they keep u on hold than and our waiting time start for how long god knows.
Do you take this matter seriously as this is not my problem ? It happen since long time ago but till Jan they have shout it out and now since Jan 11 I have always payed more and more, I think u understand as with out work it is hard for me to keep on happening this to my account.
I kindly request u to please please shout this matter out and please refund my money to my bank account. If not please suggest me what can I do to get my money back. If u want than I am happy to speak to the lawyers to shout this out.
My contract is always £10 per month but I have been payed more than £20 to £38 And it has since January 11.
Hope to hear you soon .
18-04-2011 12:55 PM
if you are incurring extra charges every month it may well be that your usage of the phone has changed and you are using more than your allowance.. if that is the case then it would be better to see if you can get a tariff that suits you better, am sure customer care would be able to help you out with your options..
18-04-2011 02:48 PM
Welcome to the Vodafone eForum. It's nice to have new people around here.
I am sorry to see that you believe you are having issues with your monthly charges.
It's not possible for me to comment on these charges, without firstly looking specifically at your account and usage. In order for me to do this, I would need to get some further information from you, so I have sent an email, to your eForum registered email address, to facilitate this. If you can kindly complete and return this, I will be able to assist further in this matter.
19-04-2011 09:58 PM
20-04-2011 12:05 AM
I am having exactly the same problem, where my bill began at only £30 a month it is now going over £40, and Vodafone have been charging me the processing fee EVERY month since i began my contract which i was angry to discover two months go, when i called the customer services they said that would stop, only re-imbursed me for that month and then proceeded to chanrge me for this fee again for the following months. i am really not happy with the service which i am recieing from Vodafone, and I am now counting down the days until my contract is over, when i can switch to a new network
20-04-2011 11:22 AM
21-04-2011 12:14 PM
I can see that Martin has reoplied to your most recent email earlier today regarding your ongoing issues.
If this is not yet resolved, please contact us back by replying to the email as we cannot discuss the account here in public, but we are determined to see things resolved for you in full.
I’m part of the Vodafone Tech Team and here to help. As this is a public forum, we can only answer non account specific queries. Please note, we’re unable to reply to private messages.
If you see a helpful post, please click the 'Thanks' button to let the author know. If a post solves your query, please click the ‘This is the Answer?’ button. This helps others find helpful answers in the community too.
21-04-2011 12:39 PM - edited 21-04-2011 12:50 PM
Reminds me of someone i know, they were under the impression that their contract was supposed to be £20 p/m and nothing more! What she failed to realise was that she was replying to MMS messages as an MMS and being charged for them, she also tried to blame Vodafone however it was clearly her fault.
As soon as she knew where the charges were coming from she still failed to do anything about it and continued to be billed i believe that after removing her APN for MMS and was prevented from creating any more this stopped her from being billed ( at least she has not complained about it to anyone recently)
Things i would check:
08 numbers are charged on a mobile
MMS messages are billed
Data outside of your bundle is charged
Roaming is charged, different charges if you have Passport on your account.
Going over your bundles
Purchasing items from live!
Subscribing to reversed charged text messages
Sending messages to services such as the BBC (you are charged the full price per SMS they do not come out of your bundle)
Radio station short codes
It may be worth signing up for my account to monitor your usage, i always check every so often to make sure things are in order and stuff is not appearing on that shouldnt
23-04-2011 10:33 AM
YEs i Do but voda phone say my rental is £40 p/m which is not true i am on£10 p/m not £40. i have told tham many time i don't use any net nor any kind of extra buying i know u would say by accidendtly it would had happen but not. IF you speak with customer serice than different people say diferent thing some say it is £30 and some say it is £40. I try to shout this out many time they always assure me that my account has fix but again same problem again when i ring same ting and have start again same thing again and again ,they will say that my account have fix but not.
I don't think £40 for nokia c6 is worth it, if it would be £40 than i would choose iphone or something else which is worth it for money.
Still I havent fix my account as I am trying to get my contark in written so that i can keep it and know when and how long my contark is for than stop it.
23-04-2011 11:01 AM
24-04-2011 02:26 PM
29-04-2011 11:26 AM
Many thanks for your post today.
I have been through your account and can see everything has been corrected regarding your bills, both past and future.
I have emailed you confirming this.
If you have any further queries regarding this matter, as it's account specific in nature, please reply to my email.
05-12-2013 01:59 PM
I, too have become sick of being overcharged every month
I get charged for data which I never use, never will use and never have used. The Vodafone reply was that smartphones log on to hotspots automatically so charges apply!......NICE TRY......my phone is not a smartphone as Vodafone have not upgraded me for about 24 months
I get charged late payment fees when Vodafone's automated payment service will not take my payment. Last time, I tried about 100 times to pay with many of the calls showing on my call log yet Vodafone said i still have to pay the late payment fee.
Recently, the CS tried to say I was overcharged for going over my call limit....with about 280 minutes left!!! Then when they called me on my landline, the customer rep kept interrupting me, talking over the top of me and not listening to the truth about the overcharging, saying I had been overcharged ONCE when Vodafone's own bill records clearly show this happens almost every single month.
Today, i went in to the local Vodafone shop to pay the full bill, including overcharges, just to get away from them and change to another network, the shop refused to take my payment so I am still stuck with their garbage service. Also, I get no recompense for vodafone blocking my service due to their faulty systems so I lose about three days service every month and get nothing for it
Reading this forum, it is obvious that vodafone make a habit of deliberately trying to steal money from their customers.
I demanded that the data charges be removed about 16 months ago so vodafone kept on charging me for data then tried to make out they were doing me a great favour by refunding money they had tried to steal.After about a dozen arguments, vodafone finally stopped charging me for data I do not use, never have and never will.
Even the online complaints supervisor hung up on me. Gives me about 30 seconds to reply with full details then cuts off because she did not get an immediate answer
06-12-2013 12:51 PM
18-12-2013 07:23 PM
YET AGAIN, I HAVE BEEN OVERCHARGED...VIRTUALLY EVERY MONTH FOR WELL OVER A YEAR. EVERY TIME I MANAGE TO GET SOMEONE TO SPEAK TO, NOTHING IS EVER SORTED. I HAD TO TAKE MY ACCOUNT OFF DIRECT DEBIT AS I COULD NOT AFFORD VODAFONE STEALING FROM ME EVERY MONTH, SO I GET CHARGED FOR PREVENTING THEM STEALING THROUGH THE BILL. WHEN I EVENTUALLY GET MY BILL CORRECTED, VODAFONE CHARGE ME A LATE PAYMENT FEE BECAUSE THEY TAKE SO LONG TO GET THE BILL CORRECTED AND MY SERVICE BACK ON YET I GET NOTHING FOR THE LOSS OF SERVICE CAUSED BY THEIR THEFTS. TWO MONTHS AGO, I TRIED ABOUT 100 TIMES TO GET THE BILL PAID BUT THE AUTOMATED SYSTEM WOULD NOT TAKE A PAYMENT, THE BILL HAS A RECORD OF MANY OF THE CALLS BUT I WAS ALSO TRYING TO GET THROUGH FROM MY LANDLINE AND ON THE COMPUTER. YET AGAIN, I CANNOT GET THROUGH ON THE COMPUTER AS VODAFONE ARE STILL TRYING TO FIX THEIR PAGE...ABOUT A YEAR NOW! I WANTED A PAC NUMBER BUT THEY WILL NOT SEND ONE. LAST BILL I TRIED ALSO TO PAY IN THE VODAFONE STORE BUT THEY WOULD NOT TAKE IT, PRESUMABLY BECAUSE I SAID I WANTED A PAC, TOO.ALSO, I HAVE NOT HAD AN UPDATE FOR MANY MONTHS, OR A REVIEW OF MY USAGE SO I JUST WANT AWAY. DOES GOING TO OFCOM WORK OR DO YOU HAVE TO GO THROUGH VODAFONE'S NON-EXISTENT CUSTOMER COMPLAINTS SYSTEM FIRST?
18-12-2013 09:31 PM
Vodafone retail stores can't take payments for contract monthly bills in store (this is the same as o2- i know from personal experience). This is the same for all customer's and nothing to do with you requesting a PAC.
The only way to get your PAC is to speak to someone over the phone which you can call from your handset, free of charge from 191.
When you move networks, i suggest that you tell the sales person that you would like premium numbers blocked, internet, and mms etc otherwise, it's likely you'll end up in the same situation, with over charging each month.