06-11-2012 11:19 PM
I have a new SIM card on one of our business account numbers, sent out by Vodafone so it needed activating.
I called mid-afternoon and went through a procedure to have it activated and was assured it would take "a few moments"
8 hours later and still waiting!!!
How long does it take???
I am leaving for France tomorrow for 3 weeks and it's absolutely vital I have a working phone.
Any suggestions what to do?
07-11-2012 09:39 AM
I have just called them.
First they said it could take 24 hours
Then they checked and found they had inadvertently put a block on the number so it wouldn't activate!
Much apology and a promise that they had lifted the block and it would be activated immediately.
an hour later... still no activation....
Another call... They tell me that the number had not been activated!!
This time they managed to do it.. Success!!
Why does this happen every time? Vodafone should be renamed "3 Network"..... it takes 3 phone calls to sort every problem....
08-11-2012 12:33 PM
I'm glad your SIM has finally been activated, however it should not have taken this long, we say to allow up to 24 hours for a SIM to activate.
If you have any other questions or would like me to look into anything for you please let me know
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09-11-2012 06:49 PM
Thanks for your post.
At this point you have three options:
- Your local store can do this for you
- Customer services can also activate your SIM
- Our team can also do it for you
If you'd like my team to assist I've sent you a PM which can be accessed here. If you could follow the instructions in the PM and send us your details one of the team will be with you as soon as they can.
30-03-2013 01:17 PM - edited 30-03-2013 01:18 PM
I presume, with your new phone you got a New SIM card.
Have you Activated the New SIM? Whenever a phone is sent with a replacement SIM, it has to be activated when you receive it.
To check, Go to My Account and click on My Settings. Check the SIM card no matches the one in the New phone. If it does not then click on Activate my SIM. Fill in all the details requested. The SIM should be activated less than 2 hours, however they say allow upto 24 Hours.
30-03-2013 03:28 PM
Pateldaku is spot on here, are you sorted now?
If not, we can take a look into this for you - I've sent you a PM with instructions on how to contact the team, follow these and we'll be in touch as soon as we can.
You can find your PM inbox here