09-01-2011 03:47 PM
I ordered my SIM only deal online on Thursday. Tracking says it should be delivered tomorrow. However as I won't be at home most of the day it will probably be Tuesday before I can collect it from the depot.
I provided my PAC at time of ordering. When would this normally be dealt with - will it be started by now or will it only start after SIM has been received?
Solved! See solution
09-01-2011 04:12 PM
The number transfer can take up to five working days but is usually quicker.
Customer Services will be able to give your a porting date and you will receive a confirmation text to let you know when your number will be going live.
In the meantime, carry on using your old SIM in your old phone, as soon as it becomes inactive, your number will be on the VF network.
You can find the number for calling Customer Services from the website.
09-01-2011 04:37 PM
[quote]In the meantime, carry on using your old SIM in your old phone, as soon as it becomes inactive, your number will be on the VF network[/quote]
I have not ordered a new phone - it's a SIM only deal. I also have not received the new SIM yet.
09-01-2011 04:44 PM
11-01-2011 02:19 PM
11-01-2011 06:48 PM
Just to update on this.
Yesterday, 10th January, I received a text from Vodafone on my O2 number to say that porting would take place on the 11th by 4pm. By 9am my number had been ported over from O2.
All that was required was to connect my iPhone to iTunes and everything was working.