14-11-2011 02:11 PM
signed up last week to a blackberry sim only plan to go in my blackberry 8900
unfortunately the day after i dropped it and broke the screen and casing - its all kinda hangng together lol
anyway i spoke to someone on live chat who said that once i got my sim i could upgrade online to get a new phone
on doing this though it says i cant but i dont know why.
anyone got any ideas why or what i can do?
14-11-2011 05:44 PM
Your ability to upgrade will depend on how long the contract was for.
If you took a 12 month contract you wont be able to upgrade until near the end of the 12 months and therefore you would not be given the option online.
All new contracts have a 7 working day cooling off period starting from the day after you recieve your SIM.
I would guess you will still be in your coolig off period so you can head down to your local Vodafone store and ask for the contract to be changed to a more suitable one that includes a new handset for you.
15-11-2011 09:49 AM
sorry i forgot to say this is a 30 day sim only deal, which is why i thought it would be simple enough to upgrade to a handset
my number is being ported today so i really need to keep it now, albeit it on a falling apart phone lol
spoke to carphonewarehouse who checked and said i could upgrade with them so i dont see why i cant directly with VF
i would rather do the upgrade with VF too as their deals are better for the handset i want
16-11-2011 01:25 PM - edited 16-11-2011 01:26 PM
In order to upgrade with Vodafone, you need t have been with us for a minimum of three months, which is why you aren't able to arrange the upgrade online.
As Nabs mentioned, though, you have a seven day cooling off period, so we can look to swap the SIM Only deal for a handset deal instead. Just reply back to my email and we can look to sort that if you'd like.