Pay monthly services

[frunet]

Actually it is not sorted, I only have access. The system still will not let me see any bills. I spent 4 hours talking with Customer Care Team last week and they passed it on to somebody else. I was expecting a call within 48 hours, that did not happen but I didn't really expect one anyway. I have had several "escalations" on this matter over the last few months, none of which have resulted in a call back. What would be courteous is for somebody to at least call and say "We don't know what it is, but we're working on it", fat chance of that. I'm talking with my solicitor about this now, there are several contract breaches in this case and the poor customer service is top of the list.

[James]

Hi frunet,

I’m sorry that you are still experiencing difficulties with your online account.

So that we can investigate this further for you please can you reply to the last email that was sent to you by Cate and we will then be able to pick this back up for you.

If you don’t have the last email, please take a look at the PM that I have sent you which contains the details you need to contact our team directly where we will be more than happy to continue our investigations to a resolution for you.

You can find your PM inbox here.

James

[Igneel]

Hello another new customer with a PSVita unable to register due to the bussines exeption error, any healp apreciated

[DaveCD]

Hi Igneel

Thank you for your post.

So I can get this resolved for you I have sent you a Private Message for you to follow.

You can find your PM inbox here.

Many Thanks

DaveCD

eForum Team

[dstealth]

Hi.  I'm another PS Vita owner who gets stuck on the personal details screen when filling out the online form with that 'Some business exception' error.

[James]

Hi dstealth,

You don’t need to worry as we can get this all sorted for you.

So we can do this I have sent you a quick PM with details on how to get in touch with our team directly regarding your account issue, please follow the instructions on the PM and one of our team will be able to assist you further.

You can find your PM inbox here.

James

If you have any comments regarding how I have handled your query today, please complete our short feedback survey.

[kev-ace]

I get the same error:

Some Business Exception has occured while processing registration/subscription

[Simon]

Hi kev-ace

I've sent a PM across to you with details of how to get in touch with us directly, we'll soon have this sorted for you.

You can find your PM inbox here. If you can't access this link, please ensure that the box next to "Turn on private messages" is ticked on this page, and let us know if you need any further assistance.

Thanks

Simon

[Adz1407]

Another psvita unhappy customer! Vodafone have always been rubbish and wish vita would have chosen o2,which are by far the leading operator! Get it sorted vodafone!!!

[josiahsal]

I'm having a similar problem when trying to register my account for my PSVita.

I was trying to create the account so I can top-up, but it would not work even when trying over several days.

Instead, I used the top-up option online without making an account to top up my ps vita's pay as you go balance.

I've recently been told that I may not receive my wipeout 2048 code because I didn't top up with the account through the console, even though I couldn't actually make an account.

Can you help with this?

Thanks/

[DaveCD]

Hi Adz1407

Thank you for your post and I am sorry to see you feel this way.

Please can you advise me of the issues you are having and we will be happy to assist you.

Hi josiahsal

Thank you for your post and a very warm welcome to the eForum, so I can assist you with your online account and also with your game code I have sent you a Private Message to follow and as soon as we have your response we will be in touch as soon as we can.

You can find your PM inbox here.

Many Thanks

DaveCD

eForum Team

[Adz1407]

The problem i have is that vodafone will not let me register my sim card,its a psvita sim im trying to register,i get to the online registration form,an i fill all the spaces in an then click the finish registration button,an it comes up with some stupid "business exception" whatever that means??? Im gettin tired and frustrated,an im starting to think ive done the wrong thing in buying a top of the range console with vodafone coverage! Can u please reply to this msg with atleast one piece of information that atleast helps,instead of trying to sound clever an do sod all. Many thanks. Adz1407

[Adz1407]

Still wont ket me register! An still no reply from any vodafone employee! Think a nice written letter of complaint will be heading vodafones way! BAD CUSTOMER SERVICE VODA! BAD!

[Dave]

Hi Adz1407,

Apologies we did not get to you sooner. We look to answer posts on a first-come first-serve basis so that we're treating queries equally wherever possible.

Now we can see what the issue is, I'm going to pop you a PM so we can resolve this for you, as we'll need to get to your account to do this. Just follow the directions in there to get us the details we need.

You can find your PM inbox here. If you can't access this link, please ensure that the box next to "Turn on private messages" is ticked on this page, and let us know if you need any further assistance.

Dave

[Adz1407]

Take back all i said about vodafone customer care. My apoligies voda team! Theres still one small problem,i paid the £5 top up to get my wipeout 2048 code an i havnt recieved this. Hope you can help. Sorry to be a pain.
Many thanks
Adz1407

[Adz1407]

Sorted,thanks voda
Adz1407

[James]

Hi Adz1407,

I’m pleased to see that everything has now been sorted for you, if you have any other questions, please give us a shout.

James

If you have any comments regarding how I have handled your query today, please complete our short feedback survey.

[keenrw]

same problem .. its getting anoying now .. had the vita since it came out and still not able to reg for an account .

Rich

[keenrw]

got to be a problem you can fix .. come on please .. been with vodafone for years with out problems .. try to make an account for my vita and i cant do it ... you know about it so why cant you fix it ? .

Rich

[dingwallmart]

I am also getting this same error...... What is up with Vodafone lately, I had to phone the helpline a couple weeks ago and the guy I spoke to didn't have a clue!

Please can I get this error fixed so I can register the SureSignal box!

Regards

Grant Macpherson