11-09-2011 06:59 PM
I don't really know where to start in order that you do not get bored and not read this, but I send an email to an advisors personal vodafone address (business customer) on the 17th of last month, when I got no acknowledgement of the letter, I raised an online ticket, This somehow became corrupted so I raided another. A few days later I phoned and asked for an update, then I have submitted another 4 or so email us tickets as the business website seems to be offline at night. Oh and I also took part in an online chat session which magically appears but there is no link to it.
It is now the 11th September and I am still no further forward.
I wanted to upgrade both phones to Iphone 4's but was not happy with the deal offered in April. As a quidco member I can get £140 cash back, making the phone £40.00, of souse I would have to leave and then rejoin so some hassle.
All I wanted was vodafone offer a good deal.
Also the data limits are too low, when I could get unlimited from 3,
There was also the issue of being charge for the last 11 months for international call saver, when this was part of my package, and the issue of recently charging me for inclusive texts.
Nothing that could not be sorted out.
However this seems beyond the realms of what vodafone can do , and what makes matters worst is that cheesy "is there anything else I can help you with today" call centre response after half an hour of either not understanding plain English or just making lame excuses for not having any power to sort out an issue. I am sure that a combination of a trained monkey and a parrot could run the call centre better.
12-09-2011 02:26 PM - edited 12-09-2011 02:30 PM
I understand that it is quite frustrating especially when it looks straight forward to fix.
The issue is that we can't deviate from the plans that you can see online for the iPhone this is why the information has been repeated. With this I am sorry to say that I can't offer any assistance with the upgrade to the iPhone.
With the issue that you mention with the International Call Saver, I would recommend speaking with the business team again, if you are not happy with the out come I would ask for it to be escalated with a team manager.
14-09-2011 10:55 PM
Thank you for your reply,
I am a little lost as to how to answer.
My whole issue is that nobody will either acknowledge an email or read either an online ticket, or engage in a online chat, or honor what is agreed on a phone call. The information included in the post was just there to illustrate my simple query which 3 days short of one month nobody has contacted me.
I f I spoke to the Business team a year ago, and phoned in April about not been happy with the international caller problem, I would consider sending an email last month as "contacting them again". (and I would also consider the 3 online queries,3 customer care emails, 1 online chat,1 phone call and 1 forum post as my attempts to contact them again).
I am beginning to wonder if I am dealing with a communication company.
15-09-2011 10:30 PM
2 days before it is afull month......dosent anybody want my business...
however reading around the forum it would seem like i am not the only one.
why dont my emails get answered?
i have been locked out of my online account, and the message saying try again in 30 min is still showing 4 days later...
round and round this goes.......anybody else getting dizzy....
15-09-2011 10:37 PM
I always get replies..
16-09-2011 02:15 AM
I can’t see any emails from the email address that you have used to register with us however, from the looks of the email address I am assuming that this is a dummy address used for the eForum.
However so that we can pass this onto our business team for you and also look into your online account I have sent you an email to this address, please reply with your details and I will get one of the team to look at this for you.
18-09-2011 09:48 PM
I have always pressed the send button, I have all the " we will contact you in 24/48 hours...we have recieved your query" etc etc....but a proper answer...nada......maybe this helpful advice needs to be sent to the people in customer service who might be forgeting to send the response..thanks