18-09-2012 12:38 PM
I have just checked my iPad bill and there are sporadic text messages showing as being received from the number 41117, each of which is showing as costing me 10p! My iPad doesn't receive text messages and this appears to be a scam, although I known that a similar number, 41117, is a Vodafone live service.
Can anyone help?
20-09-2012 03:52 PM
Thanks for getting in touch and flagging this with my team. If you're unaware of where the subscription came from, it may be worthwhile getting in touch with IMImobile Europe Ltd who can provide details of the service. While the service is operated by us, it is provided by IMImobile Europe Ltd.
You can find more details here.
If you need to cancel the service in the meantime, it may be worthwhile trying the SIM card in a phone and texting 'STOP' (in capitals without the quotation marks) to 41117.
20-09-2012 03:59 PM
The number 41117 is indeed an old vodafone live service. The stop command will not work. Give customer services a call and they will stop it for you. It is a really old service and some of the advisors struggle with it because it is such a rare occurance. If they don't sound sure of it ask them to find someone who has worked there for 5 years or so and they will sort it out.
12-02-2013 11:00 AM
Had the same problem. According to the Customer service (sic) rep you are all liars. Quote Do you belive everything you read in the news or on forums unquote.
Letter on its way to Newbury Cc. to newspapers, local M.P. and otello.
12-02-2013 06:08 PM
"According to the Customer service (sic) rep you are all liars. Quote Do you believe everything you read in the news or on forums unquote."
I should like to nominate the above as an early candidate for "post of the week"
12-02-2013 10:47 PM
Quote "It is a really old service and some of the advisors struggle with it because it is such a rare occurance. If they don't sound sure of it ask them to find someone who has worked there for 5 years or so and they will sort it out"
Some similarities to my experience. When, as Customers we might not have 'our Anoracks fully zipped up' how are we supposed to know if the CS adviser is 'savvy' with regard to the circumsatnces of the event ?
With todays knowlledge manmgement capabilities it can't take much to enter the details into a knowledgebase, available worldwide in case you call has been diverted to the other side of the globe, so the operator keys in 41117 and it says "this is an old PRS code dating to xxxxx and thus behaves differently to more recent codes. It is important to let the customer know x y z"
Then you coukd take the obligation away from the custome to know "ah, this adviser has joined since 41117 was a commom occuranve, so I need to ask for a longer server"
19-06-2014 01:33 PM - last edited on 19-06-2014 01:40 PM by Matt_Vodafone
please no send me n mor texts for news cust me my money am no employer am put 15 pounds in my fone (removed for security) you vodafone robed my money am no use for nathing in my a credit is 7 pounds wy try free bee 10 pounds i have every mounth this now no have wy this happens to me.?this number 41117 no anymore wy text me anytime for take my money.
19-06-2014 04:02 PM
If that's genuine, it needs to be tracked down and dealt with. This is an official Vodafone forum and, while anyone's free to post, it is monitored and moderated and any incorrect statements would be dealt with.
I'm not sure exactly how data SIMs work and whether this is possible, but there have been a few cases of numbers being recycled with SMS subscriptions attached to them. Does a data SIM have a number (even if hidden)?
20-06-2014 12:58 PM
HenriqueSilva - If you need a hand checking your Freebee subscription or balance, take a look here for how to get in touch. We aim to reply to emails within 48 hours. If you need a quicker response, please visit our Contact Us page.
hyrm - Data SIMs do indeed have a mobile number associated with them. This is why some customers get confused when they see an unfamiliar number on their bill.