04-01-2012 07:09 PM
Ok so, been a Vodafone (such a foul word in my head at the moment) customer for some length of time. PAYG, contract then back to PAYG and then sucked in to another contract, a contract that I wish I had never agreed to signed!
Blackberry Bold 9700 - the phone is use-less, battery life non-existant - half a day's use if that! And no, I am not on the phone for the other half of the day. So thinking of the customer service I had previously received...I phoned 191. Explain the issue to the advisor - nice chap, tells me "he has had a few calls regarding the same issue with the same handset. No problem sir, what I would like to do is issue you with a new battery, however unfortunately we have no stock left. BUT! What I will do for you, is credit your account with £40 which will allow you to purchase a new battery elsewhere." Thanks very much, highly appreciated. Battery ordered online from a reputable RIM re-seller.
Some few months later...issue arises again. Scroll through the internet, read endless stories of other users having the same issue. Time for a new phone one thinks. Log on to Vodafone online account, oh I can upgrade from 8th April 2012, that's only a few months away. Great! I think to myself - surely Vodafone will wish to keep my custom and no doubt, without question offer me a new contract with a new handset (preferably one that lasts more than half a day!). I would have been more than happy to upgrade the contract too, all for a new phone.
Yes....you guessed it.....Vodafone with their Batchelors degree in complete and utter lack of common sense and customer service....sorry we can't help you, the earliest you can upgrade is April and your handset is out of warranty now, sorry there is not alot we can do.
Fine....there is my final monthly bill payment, close the account, bar the phone, put some scary debt collectors onto me, mess up my credit file....One is away to find a network that looks after their customers in a more professional and business like manner - o2, Orange, 3....to name a few!
So....thinking of signing up to a deal....wonderful, you're getting a cracking phone...great price plan and next day delivery! Woohoo, dont forget to consider the crap at the tail end of your contract or what happens after 1 year when the phone is out of warranty and you wish to upgrade....think on!
05-01-2012 02:25 AM
As for O2, Orange and 3 you don't need to look far to find similar complaints as your own and I'll admit having been with each of those networks I had a chuckle at your claim they treat their customers in a professional and business like manner. The main reason I've stayed with Vodafone over the last few years is because Vodafone have this forum for support which is a big advantage for me having managed to get completely stuck with other networks who would not resolve mistakes they had made.
I hope you're just venting when you're talking about cancelling the contract before it's finished without paying the full amount as a default on your file doesn't just mess with your credit file, it will destroy it as most mainstream lenders will not touch someone with a default on their credit file. As the default will stay there for six years it's going to do you considerably more damage than Vodafone.
05-01-2012 12:46 PM
Unusual for the 9700 to have bad battery life, especially with having a second battery. When I had mine, I remember the battery life to be quite epic!
Have a look and post a question of help at the crackberry forum, under the 9700 topic.
As a first port of call, I would update the OS to the latest official available from Voda.
Then get your apps up and working again (you may need to re-set permissions, log in, restore settings etc) and then do a few battery pulls.
When you finish using apps, dont just back out of them, use the BB key and select close or exit from the menu, especially anything that can use the GPS or internet connection.
Set your backlight to about 30%
It may be (and to me sounds like) that its an app on the phone, or the way you use the phone that could be the issue...ie an app isnt been closed properly.
My experience with Voda has been OK to be fair, had a few issues but you would have the same issues with Orange, o2, three and T-Mobile.
For me I stay with Voda as the 2G signal is probably the best in the UK (on a par with o2), I have a Sure Signal in the house, my price plan is a good value one.
I use Three (in a Desire S) for data/web/streaming so not bothered about Voda's 3g signal that much, although its getting better as time goes on.
Speaking of Three, my Desire S has been away for 'repair' since 6th December. It was supposed to take 5 days. Shop where I dropped the handset off arent interested, in fact, down right rude. Cant credit my account for loss of use, cant issue me with a replacement phone that I can use to tether, wont offer me a PAYG broadband SIM with £15 credit on to use in lieu of been unable to tether now. Useless.
05-01-2012 12:57 PM
John - thanks for the info ;-)
Steve - I am using the phone correctly, backlight is down to as far is as comfortable, and upon finishing with an app - which I rarely use to be fair, I always exit properly.
Having looked around this forum, and from what John has stated in his reply above, I can see this forum proves to be successful quite often - more so than phoning 191 (although it should be level of service all round!) An I note that someone has posted a similar query to mine, and got a response of something similar to ; take out a new contract and we will extend the new contract with the remaining months left on the current. - This is what I wish for...VODAFONE get it together, please!
Steve - I also use the Sure Signal - great little invention! Was worried at first as I heard of a lot of issues with them, plugged mine in, and away it went - works a treat.
So, let's await a response from Vodafone...All seems very quiet at present...
06-01-2012 01:17 PM
I am sorry that we have not posted sooner, but we are very popular at the moment and we work each post on a first come first served basis.
I understand entirely why you would be frustrated with this experience, I know I would be the same.
So that we can look at your early upgrade options please reply back to the email that I have sent you, and if you have any particular handset that you would like please let us know and we will look at the current offers.
09-01-2012 08:10 PM
Any ideas when I should be receiving a call from your team, I have sent the email as requested with the required information, sent same day as your email. I am on the verge of throwing the towel in as my handset is that poor at the moment...most people would sell their phone on ebay and the like, my plan is to place it in a bin!
Hope to hear from yourself or another member of the team soon.