18-06-2009 03:44 PM
Please can someone help me!?!
I have a Vodafone contract in my mums name and I have now taken out a Vodafone contract in my name but I want to end the contract in my mums name (the minimum contract term is now up) and keep the same number. I have received a PAC from Vodafone but do not know what to do with it now! I can't find any help on the Vodafone website and I have tried calling 191 but I'm not sure which option I need.
I have pre-ordered the Nokia N97 so it has not yet been dispatched. I really want to sort this out before the phone is dispatched.
Replies are greatly appreciated.
18-06-2009 04:08 PM
it's not possible to transfer the number to an existing account.
you'll have to set up a new account to use the PAC
Thank you Nice! I spoke to Customer Service a few days ago and they told me they could do it - I'm sure some people tell you things just to get you off the phone :angry: ! I think it will be easier just to have a new number.
Thanks again :rolleyes:
18-06-2009 04:09 PM
18-06-2009 04:18 PM
If you dont use the PAC, the contract will roll over unless it is cancelled.
As you are unable to change number between contracts, you could put the number onto PAYG so the number is not lost.
Great idea...Thank you Ann x
19-06-2009 03:13 PM
Firstly, let me be the first to welcome you to the eForum which as you can see is crammed with lots of really helpful people.
As Ann quite rightly points out you wouldn't be able to transfer your mobile numbers between contracts, however, as well as try to arrange for the number to be transferred to PAYG which will enable you to benefit from our great Freedom Packs had you considered transfering ownership of your current number into your own name and take advantage of one of our amazing SIM only deals. Click on the link if you want more details om our transfer of ownership process.