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[blackbeard1883]

I have recently change my mobile number due to nuisance calls, ever since i have been unable to access my acount.

I called the Vodafone helpline, who told me i need to register the new number with a new account??

I dont want a different account, i want my old account to be linked straight to this number, something I would have thought Vodafone would do as a matter of common practice under such circumstance, my Wife on O2, did this some while back and had no issue whatsoever, she is still able to log into her account and her new number is shown, but oh no, not little me on Vodafone.

I have so say, logged into my account, but it says "

Thanks for registering your email address with My account.

Why not register your mobile number too? " 

I enter my new number and....."

Registration Error

Sorry - we're unable to process your request right now. It won't take us long to fix this issue. Please try again later."

If i enter my old number i get the same registration error above, so as expected i cannot log in with my old number, but why it will not allow me to do this with my new number, i dont know.

Could someone one please try and sort this one out, cheers guys.

[Simon]

Hi blackbeard1883

Thanks for your post. I completely understand your point. Unfortunately the only way to rectify this is as previously advised, to delete your existing online profile with the old number and re-register with a new one. Once a phone number has been cancelled which essentially has happened in this case with a number change the My Account profile is deleted along with it.

To register your new number with My Account we need to clear out any old profiles, essentially removing the My Account profile altogether. If you would like further help please contact my team directly and we can do this for you. I've sent a private message with details of how to contact us directly.

You can find your PM inbox here. If you can't access this link, please ensure that the box next to "Turn on private messages" is ticked on this page, and let us know if you need any further assistance.

Thanks

Simon

[blackbeard1883]

Hi Simon, thanks for your reply, no message as yet, also, if I log into my (old) account, there is no option to delete it, if I remove any of my details, it will not allow me to save this as the fields are being left blank. Thanks, Rob.

[Lee]

Hi blackbeard1883,

Thanks for your post.

I've just resent the PM to you. Please let me know if you need anything else.

Cheers,

Lee

[blackbeard1883]

Got it, thanks very much Lee.

[blackbeard1883]

The story continues....I have managed to have my old account cancelled, I can now log into my acount, but when I am asked which of the 3 types of customer I am (pay monthly), i get the following error:

Vodafone Pay monthly registration
Register with Vodafone
Registration Error

Requested service is already avaliable on the number

This is getting very annoying now, still unable to log into my account fully, and i am also unable to use BTopenzone as i have no account to use.
Please help...again.

[DaveCD]

Hi blackbeard1883

Thank you for your post and I am sad to see this is still causing you frustration.

So I can assist you further and if necessary escalate this to our support team please follow the Private Message I have sent to you and either myself or one of the team will be in touch as soon as we can.

You can find your PM inbox here.

Many Thanks

DaveCD

eForum Team

[horatio_nelson]

Hope you can get this sorted. This sort of error doesn't seem unique to your account unfortunately, so do let us know if/how the problem is fixed.

[blackbeard1883]

Still waitiing for someone to get in touch..........