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[Russian_Z]

I am unable to access my account.

When I try, I receive this error code (and only this) in the top left of the page:

Unable to render /framework/skeletons/vodafoneDefault/head.jsp

I have attempted to access my account using Firefox, IE and Google Chrome.

Is there a problem that we are unaware of?

[torby]

same problem here using Firefox and IE, seems they don't want to let us upgrade to a 12 month sim using the twitter 50% off promotion...lol....

[stoole]

Yep, I'm getting this problem AGAIN also. Happens at least once a week now. My Vodafone App on Android not working AGAIN either!!

[Kevin_S]

I HAVE THE SAME PROBLEM. I'VE TRIED USING 3 DIFFERENT MACHINES AND 5 DIFFERENT BROWSERS.  I SPENT 45 MINUTES ON THE PHONE TO VODAFONE WHO INSISTED THERE WAS NO PROBLEM AT THEIR END.  THEN THEY SAID IT WAS A PROBLEM WITH MY ACCOUNT AND IT NEEDS TO BE REBUILT.  WHEN I EXPLAINED (AGAIN!) THAT I DON'T GET TO THE POINT OF ENTERING MY LOGIN DETAILS THEY WENT TO SPEAK TO THEIR TECHNICAL TEAM AGAIN.  WHEN THEY CAME BACK THEY SAID THERE IS A PROBLEM AFTER ALL AND I SHOULD TRY IN AN HOUR OR SO. That WAS 3 HOURS AGO.  SAME PROBLEM STILL. 

I ONLY WANTED TO ADD A PHONE AND GIVE THEM MORE MONEY.  I FORGET HOW AWFUL THEY ARE UNTIL I WANT TO CHANGE SOMETHING OR HAVE A PROBLEM - THEN I ALWAYS EXPERIENCE THE FULL BRUNT OF THEIR ORGANISED INCOMPETENCE.  TIME TO MOVE TO ANOTHER PROVIDER I THINK (WITH TREPIDATION - THEY MAY ALL BE AS BAD!

[Russian_Z]

*sigh* Now I get this:

Proxy Error

The proxy server received an invalid response from an upstream server.
The proxy server could not handle the request GET /dispatch/Portal/appmanager/vodafone/wrp.

Reason: Error reading from remote server

Vodafone really need to get their backsides in gear over this.

[Dave]

Hi guys,

The issues we were experiencing with My Account have now been resolved.  Can you give it another go for me and let us know? You may need to clear your cache and cookies to clear the error from your browser.

Dave

[Ben_H]

Hi Kevin_S,

I've sent you a private message with details on how to reach my team if you still need a hand adding a new line onto your account. 

You can find your PM inbox here. 

Cheers, Ben 

[RobNorwichUK]

I'm getting the same issue with error;

Unable to render /framework/skeletons/vodafoneDefault/head.jsp

When I try to log into My Account.

Rob

[Lee]

Hey RobNorwichUK,

Many thanks for your post about being unable to log in to My Account.

Have you tried again since you posted as it may have been a temporary glitch. Also, have you tried clearing your cache and cookies or even an alternate browser to overcome the error message?

If none of the above suggestions work then I'll be happy to help.

I've sent you a PM which can be accessed here. If you could follow the instructions in the PM and send us your details one of the team will be with you as soon as they can.

Cheers,

Lee

[markcaslin]

 i am all so unable to get into my account with the same unable to render. is ther any fix for it ?

[Lee]

Hey markcaslin,

Thanks for your post about being unable to log in.

If you're still unable to access your online account then please reply to my PM which can be accessed here. If you could follow the instructions in the PM and send us your details one of the team will be with you as soon as they can.

Cheers,

Lee

[baggiedude]

Hi,

I am also receiving the same error merssage when trying to access my account. I want to register Sure Signal, but unable to do so due to this error. Please advise urgently.

[Simon]

Hi baggiedude

Thanks for your post. If you take a look at Lee's earlier post here I'd suggest trying this first. If you're still having difficulty we'll then need to access your account for which we'll need some further information.

I've sent a private message with details of how to contact our team directly. You can find your PM inbox here. If you can't access this link, please ensure that the box next to "Turn on private messages" is ticked on this page, and let us know if you need any further assistance.

Thanks

Simon

[MacTully]

Unable to render /framework/skeletons/vodafoneDefault/head.jsp This looks like a temporary glitch thats not so temporary more like ongoing but the "TechTeam" guys are working on it and have been for some months now and an update from someone in the Team today would be really nice as it looks likr I'm not the only one getting this fault (please stand up and be counted) thanks MacTully

[llama1978]

I get the same message:

Unable to render /framework/skeletons/vodafoneDefault/head.jsp

I cleared cache / history etc.

Looks like many people have same problem, can a solution not be posted up?

[Wayne]

Hi llama1978 and welcome to the eForum

I’m sorry to hear that you are experiencing this issue too. I appreciate how annoying this must be for you.

Have you tried any different browsers at all? (FireFox, IE, Opera, Chrome eg)

If you have and you are still having this problem then I’ve sent you a private message with information on how to get in touch with us so that we can investigate this for you.

Hi MacTully,

If you’re still having problems too, I’ve also sent you a private message.

You can find your PM inbox here

Thanks

Wayne

If you have a spare minute could you please take the time to fill out a short feedback form about me?

You can do so here