Pay monthly services

[clbeaumont]

Hello,

We previously had two Contract phones on the account.  However, as one has now been switched to PaYG, we can no longer access our online account for the other phone.

We either receive "Account deactivated" message, or if we try and sign-up with the other number, we receive "number already in use" message.

Please advise,

With thanks,

CLB,

[DaveCD]

Hi clbeaumont

Thank you for your post and a very warm welcome to the eForum. 

So I can take a look at this for you I have sent you a Private Message and all you need to do is follow the instructions for us to be in touch as soon as we can.

You can find your PM inbox here.

Many Thanks

DaveCD

eForum Team

[clbeaumont]

Hello, and thanks for the message Dave, I've just emailed the team successfully.

With thanks,

Clare,