02-07-2012 10:34 AM
Thanks for your post here and welcome to the eForum from us all.
To be honest it’s hard to say exactly what is happening with your online account as it could be a case of the online account being locked for something else that may need investigation.
However, so we can look at this for you I have sent you a quick PM, please follow the instructions on the PM and we can take a look at this for you.
You can find your PM inbox here.
I’m part of the Vodafone Tech Team and here to help. As this is a public forum, we can only answer non account specific queries. Please note, we’re unable to reply to private messages.
If you see a helpful post, please click the 'Thanks' button to let the author know. If a post solves your query, please click the ‘This is the Answer?’ button. This helps others find helpful answers in the community too.