Pay monthly services

[richardyates]

I have an account with two lines, and it has been registered for online access for many months (probably several years)

Yesterday I tried to look at my latest bill and was told that there were no bills available.  I can see the price plans and usage of both phones, can control my sure signal, privacy settings, diverts etc, but no bills!

I rang CS and was told that I had no account online set up!  When I commented that I was looking at it, I was told I would have to set up a new one.

I'm very reluctant to do this because:

a) I want access to my old bills too

b) having got things like my sure signal set up through the account I have, I don't want to screw that up

Can you look at it for me please - contact details in the attachment

Richard

[drey_p]

Hi Richardyates

As this is a public forum - please could you remove the attachment with all your contact information.  I wouldn't want to see your personal information fall into the wrong hands.  One of the eForum Team will be in touch through a private message to get the details they need from you to get in touch.

[richardyates]

Thanks - I guess it should have occurred to me that the attachment would be public, but stupidly I assumed that it wasn't, appreciate the quick heads up!

[drey_p]

Not a problem!

[sarahsm80]

I also have the same problem. 2 accounts 1 closing. Cannot  view either account and CS have deleted my old account. I did tell them to, but that was because they said that I could only view one account. So I didnt have a choice. Now I cant view any account due to the account holder not being able to approve the account. The account holder is me............

Absolutley ridiculous.

[richardyates]

I've clicked "quick reply" because I'm hoping to get one!

[Dave]

Hi sarahsm80 and richardyates,

I'll pop you a PM so we can get your details and get this sorted for you.

You can find your PM inbox here. If you can't access this link, please ensure that the box next to "Turn on private messages" is ticked on this page, and let us know if you need any further assistance.

Dave