Pay monthly services

[nzh99]

Help please.

Cannot view my Bill on-line. Have tried re-registering my online account - same error each time:

Sorry, due to the high levels of registrations Vodafone Bill Centre is receiving it is taking a little longer to complete your registration. Please try again in a few minutes. The rest of My Account is available for you to use.

Any suggestions/assistance much appreciated!

[richyb66]

The system doesn't work, I have the same problem too. Vodafone don't seem to have a fix and their help has been painfully slow. It's taken me weeks to get copies of my bills e-mailed out to me as I hadn't had a bill for about 7 months.

I got the copy bills but I still can't view any others online - Good Luck with trying to get a resolution, it could take you a while.

[James]

Hi Guys,

This issue can be caused by a number of things however, so that we can take a look at both of your accounts I have sent you a quick PM with details on how to get in touch with us directly, please follow the instructions on the PM and one of the team will be able to follow this up with you directly.

You can find your PM inbox here.

James

[richyb66]

James,

that'll be the same pm I've been sent about 3 times before asking for the same information and in all cases - NOTING FURTHER HAPPENED. NO FOLLOW UP WITH DEVELOPMENTS.

For the time being, why don't you offer to switch us both back to paper billing foc why you try and get you heads around what seems to be a recurrent problem that you should already have a fix for.

[nzh99]

Thanks, email sent as requested.

How do I request copies of the current and previous bills?

[Lee]

Hi guys,

Thanks for your posts.

@ richyb66 - I've replied to you here.

@nzh99 - Just follow the instructions in the PM and send us your details and we'll do the rest

Cheers,

Lee

[nzh99]

Just to report that VF called me on Saturday (!) discussed the issue and deleted my online account. I recreated it on Sunday evening and the billing is working fine. 

Thanks for your help. Hope others get theirs sorted too.

Cheers