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[Hattie_01]

I've been with vodafone for several years now, never had a problem with "unlimited texts".

I'm aware there was, or still is a fair usage policy before but as an avid texter I regularly exceeded 3000 texts a month, and was never charged for any texts over 3000.

My contract was renewed to a SIM only contract in december 2011, and this month I have used a little of 3500 texts. To my surprise, I have been told my current balance is over £85 due to the addition of over £50 due to these extra 500 texts.

I would just like to know why my My Vodafone app says i have unlimited texts, my online account states unlimited texts with no mention of a limit of 3000 and when the contract was taken out I was told I'd have unlimited texts, but I'm still being charged?

Is this a fault or has the usage policy changed because it never used to be like this, and i was 100% unaware I'd be charged for anything over 3000 texts

Thanks, Hattie

(posted in network also, was not sure where to post)

[Hattie_01]

I've been with vodafone for several years now, never had a problem with "unlimited texts".

I'm aware there was, or still is a fair usage policy before but as an avid texter I regularly exceeded 3000 texts a month, and was never charged for any texts over 3000.

My contract was renewed to a SIM only contract in december 2011, and this month I have used a little of 3500 texts. To my surprise, I have been told my current balance is over £85 due to the addition of over £50 due to these extra 500 texts.

I would just like to know why my My Vodafone app says i have unlimited texts, my online account states unlimited texts with no mention of a limit of 3000 and when the contract was taken out I was told I'd have unlimited texts, but I'm still being charged?

Is this a fault or has the usage policy changed because it never used to be like this, and i was 100% unaware I'd be charged for anything over 3000 texts

Thanks, Hattie

[Hattie_01]

When requesting balance using 44555, it tells me I have 0 texts of my 3000 allowance, but I was under the impression I had unlimited

[Hordriss]

The best thing to do is to probably speak with customer services. It bugs me that companies can market things as unlimited when they have limits. Personally I think there should be a law against that.

But that said, it boggles my mind that a single person can send over 3,500 texts in a month. That is well over 100 per day!

[James]

Hi Hattie_01,

To be honest when it comes to our text packs we do a few variants with different plans that offer 250, 3000 or unlimited texts with no fair usage.

So we can take a look at your price plan and see exactly what you have on your account I have sent you a quick PM with details of how to get in touch with our team directly, please follow these instructions and one of our team will be able to pick this up for you.

You can find your PM inbox here.

James

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