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hi just a few things first thing how long after reciving a upgrade phone if you dont like it do you have to return it and not get charged ??
iam off to ireland being northen ?( belfast and derry) what are the charges for using the phone over there ??? will i get charged for roaming ?? i have all my roaming lifted so can use my phone were ever i like ! i have it set to auto roam eg look for network by its self is there anything eles i need to do or need to know ??
thanks steve
You get 7 days distant selling if you ordered the contract and phone online or through telesales.
There is no exchange or cancellation if you purchased through a store, since the phone would have been demonstrated to you at the time of purchase.
Norther Ireland is part of the UK, therefore roaming charges do not apply.
Hi saloonrod,
Firstly, thanks to Ann S as she has covered a lot of your queries already
. Our returns policy is indeed that you can return the device within 7 days for a full refund or exchange as long as you have taken it out over the phone or online. Also, if the phone develops any faults within the first 28 days then you'll be able to exchange it for a brand new device of the same model.
Ann is also correct that Northern Ireland is classed as part of the UK so you will still be on Vodafone UK when you're over there. The only thing I would advise though is that if you're going anywhere near the border with the Republic of Ireland then I'd ensure your phone is not set to pick up a network automatically, this is just in case it roams onto a network from South of the border. Details on how to do this can be found in our Help Centre, simply choose your device from the list.
I hope you enjoy your time in Northern Ireland
George
eForum Team
Firstly, thanks to Ann S as she has covered a lot of your queries already
. Our returns policy is indeed that you can return the device within 7 days for a full refund or exchange as long as you have taken it out over the phone or online. Also, if the phone develops any faults within the first 28 days then you'll be able to exchange it for a brand new device of the same model.Ann is also correct that Northern Ireland is classed as part of the UK so you will still be on Vodafone UK when you're over there. The only thing I would advise though is that if you're going anywhere near the border with the Republic of Ireland then I'd ensure your phone is not set to pick up a network automatically, this is just in case it roams onto a network from South of the border. Details on how to do this can be found in our Help Centre, simply choose your device from the list.
I hope you enjoy your time in Northern Ireland
George
eForum Team
Hi saloonrod,
Firstly, thanks to Ann S as she has covered a lot of your queries already
Ann is also correct that Northern Ireland is classed as part of the UK so you will still be on Vodafone UK when you're over there. The only thing I would advise though is that if you're going anywhere near the border with the Republic of Ireland then I'd ensure your phone is not set to pick up a network automatically, this is just in case it roams onto a network from South of the border. Details on how to do this can be found in our Help Centre, simply choose your device from the list.
I hope you enjoy your time in Northern Ireland
George
eForum Team
hi thanks all right it was a bit of a miss leading Q about the ireland roaming sorry !! right i was out there in september and just got my bill and found roaming charges on it i spoke to someone before i went and they said the same as your selfs no it uk so no roaming charges !! the reson i asked about it on here was to make sure that i did not miss here the c/s rep wrong and no i never so with geting 13.52 plus vat on calls for a week was not very happy i spoke to someone at cs yesturday and got full refund for calls but he said to me next time i go out the uk check roaming charges er er i was in northen ireland so whens that been out the uk ?? as for what you said george about being carfully about get close to the boarded i no were near the board when these phonecall were made and i been making calls from the loacation all week was only on a few days from same loacation that i got roaming charges ?? Ballyhenry House Seacoast Road, Limavady, Co. Londonderry, BT49 9EF
this is were the calls were made from ??? witch is not near the board ??? all iam saying is be carfull when your in northen ireland you could get roaming charges when your in the uk !! i know when gsm first come out if you went to dover you could get on to french network as is was giving loads of problems with pepole that liven down in dover but this was 10 plus years ago and i thourt they had resovled problems with this ???
steve
