Pay monthly services

[kirstygam]

Hi. ive been told by vodafone i can upgrade 190 days before my contract ends and when i looked online about a month ago it said i can upgrade april the 21st. now when i see when i can upgrade i can only upgrade from the 21st august. i am wondering how am i meant to upgrade 190 days early if there is no link online for it. also is there a handset charge when doing this?

thank you

Kirsty 

[aznazeep]

Hi There,

I was just about to ask a similar question. When I rang 191, the automated service told me I can upgrade on 27th November. Looking at my account online, it says I can upgrade on 29th October. Now I've just read that we can upgrade up to 190 days before the end of our contracts. I guess my question is, when exactly can we upgrade? (as there doesn't seem to be a clear answer).

Also, as Kirsty asked above, is there a charge for upgrading so early?

Kind Regards,

Az

[Kay]

Good Afternoon Kirstygam,

Welcome to the eForum!

I'm sure I'll be able to help with this, please reply to my email and I'll be in touch as soon as possible to discuss the options.

aznazeep - An email is also on it's way to you, please reply with the details requested and one of the team will be in touch.

Best Wishes,

Kay

Web Relations Team

[kelly_n]

i have the same problem please could you help

[Woody]

Hi kelly_n,

I have already passed your details on to the team. They will be in touch as soon as possible.

Woody

eForum Team

[sammijude85]

I am having the same problem, when I ring or check online both dates are different and I should now be well within the 190 day updgrade period. I am hoping to upgrade both of my contracts. Could someone also please contact me? Thanks

[PaulE]

Hi sammijude85, welcome to the eForum 

I'd love to see if I can help you with this so I've sent an email to the address you signed up with - reply to this for me and we'll give you a call to discuss your options 

Paul

Web Relations Team