18-05-2012 08:14 PM
Posting this as upgrade date is today.
Logged into my account this morning to see what a "Valued Customer" with the special "Upgraded to Gold" customer status gets - surely it would be a plethera of new & shiny phones, exceptional pricing & jaw dropping offers:
1. htc radar - pay the same but get less than my current plan.
2. sgs3 - pay a massive handset cost (can get or free elsewhere) & again get less than current plan.
3 PHONES I WANT:
iphone 4s - PAY MORE THAN A NEW CUSTOMER
htc one x - PAY MORE THAN A NEW CUSTOMER
samsung gs3 - PAY MORE THAN A NEW CUSTOMER
So, what to do?
Well, obviously I would like contact from someone at VF to stop me leaving, T Mobile have offered substantially lower on HTC, I can get a free iphone/sgs3 by walking into certain stores or online outlets (please don't give me "our customer service blah blah blah" as this seems to be the stock answer to just about every query of this nature).
All I want is someone to explain these statements from within my account page:
"Great deals for existing customers" - I have yet to see one (SEE THE 3 PHONES ABOVE).
"Choose from all our latest phones and plans - and get the same great deals our new customers do" - why, as an existing customer, should I expect to have to be treated as someone who's just signed up, does this seem fair, not to me.
So to finish off, please someone get in touch, offer me something to stay (and possibly take out a 3rd contract-will discuss/accept if I believe I'm being "valued".
Solved! See solution
19-05-2012 11:39 AM
I can help you with your upgrade
they're specific to your account though so I'll need you to contat us - I've sent you a PM with instructions on how to get in touch.
If you follow these we'll be able to call you and see what we can offer you, although if you want ther Galaxy S III we'd need to wait until it's released as the pre orders are set
You can find your PM inbox here
19-05-2012 01:33 PM
Thanks for your response Paul, I have sent the email as requested, however, I'm not sure if I should have clicked the "marked as solved" tab, so please take it as unsolved until I have had contact from your department,