30-04-2012 12:01 PM
Hi, from the 28th of April I was able to upgrade my Vodafone contract. Therefore I have been looking around and found a phone deal on the mobile phones direct website (where I fist joined Vodafone) which quite interested me, but when I say im upgrading and not joining as a new customer the price goes up by around £10 a month. Why are current customers expexted to pay more for pretty much the same contract than new customers? I would gladly carry on with voda for another 2 years but I don't see why I should have to pay more as a current customer willing to upgrade.
30-04-2012 12:05 PM
Mobile Phones direct are not Vodafone,
they are simply a re-seller who buy blocks of contracts from voda and sell them on, they will also be sourcing their handsets from the manufacturer rather than from voda
They are free to set their own pricing structure based on what they have to pay and I guess they get a better rate on new contracts than upgrades
A mod will be contacting you sometime in the next 24 hrs to discuss upgrades through voda
01-05-2012 08:32 AM - edited 01-05-2012 08:32 AM
Many thanks for your post and welcome. Thanks to SynthFG for that advice.
We’d love to see if we can get you a great deal.
I’ve sent you a private message with details of how to contact us if you do need any help with this.
You can find your PM Inbox here. If you can't access this link, please ensure that the box next to "Turn on private messages" is ticked on this page, and let us know if you need any further assistance.
Let me take this opportunity to show you how Vodafone like to say thank you; take a look at VIP.