03-12-2011 10:46 PM - edited 03-12-2011 10:47 PM
I am due for an upgrade on the 7th of December this month and have been doing some shopping about with different networks but was wondering a few things.
Now 3 has offered me a better deal than I'm currently getting with a free handset on a 18 month contract. Now I'm quite tempted by this as i have not had a problem with Vodafone but was wondering if i was to stay with Vodafone would i be able to keep the same plan I'm on for a slight discount on the £36 pound I'm paying and still get a free handset.
Now if this is not an option, how do i go about canceling my contract with Vodafone and changing to 3 with the number i currently have?
Last but not least why dose Phones4u offer better deals under Vodafone's name than the actual Vodafone website itself?
Any help with these questions would be greatly appreciated
04-12-2011 10:04 AM
Upgrading early will never give you as many options as new customers would have as you are still in contract and paying off your existing phone. If you were to leave it to the actual end date of your contract you would get much better offers, and in a lot of cases much better offers than new customers.
Depending on the exact tarrif your looking at there may be a way to get you an upgrade now!
Best thing to do is contact the @vodafoneukdeals twitter team. They specialise in upgrades and new lines! For info on how to contact them head over here and follow the instructions. They are a small and very popular team so they may not reply straight away, stick around though as one of the team will get back to you as soon as they can.
If, after speaking to the team, you really do decide you want to leave Vodafone you can cancel your contract at any time however it will be subect to an early termination fee.
This can be worked out as follows:
(number or months remaining X monthly contract cost) -VAT@20% = Early Termination Fee.
This is followed by a 2% discount on your final bill.
11-12-2011 08:22 PM
Phones4U and Carphone Warehouse are the worst people to deal with, as now you have to do everything (upgrades, queries etc) with them, it's always best to deal with the network itself.
Also, have you ever asked yourself why 3 are offering such low prices? Rated worst in the country.