Pay monthly services

[_365_]

Think what most people dont realise is that when u upgrade "early", whatever is left is added to your new commitment - so anyone upgrading under the recent "6 month early" policy for say an iPhone 4s on a 24 month agreement was still signing for a 30 month agreement...thats takes them to maybe 20 months after the iPhone 5 hits the shelves...

[matt_craig]

Hi,

When I took out my 24 month contract i was told I would be able to upgrade within the last 6 months - this was one of the reasons I chose Vodafone.

I am nearly due for an early upgrade, but the upgrade option on the website is now saying I must wait until May '12.

I have an iPhone 3GS which is on it's last legs and I was relying on the early upgrade to get a new handset.

I am really dissapointed in this change in policy, as I have been a vodafone customer for more than 10 years and have more than one contract with you.

If I have to wait until the last 30 days I may aswell see out my contract and shop around when it is up.

Is there any thing you can do to help.

Best Regards

Matt.

[IanKelly]

Would love to be able to talk to someone about this early upgrade thing, but after years of being with vodafone, I have now finally realised, it's time to move as when you want to speak to someone they ain't there!

[Kay]

Good Afternoon Everyone,

As previously mentioned on the first page of this thread, we provided a link to information on the early upgrade option: http://forum.vodafone.co.uk/t5/About-the-Community-and-Latest/Advanced-Upgrades/m-p/982161/message-u...

I'm afraid there is nothing further we can add to this.

Best Wishes,

Kay

[notahappygirl]

So did you forget the SORRY CUSTOMERS we have screwed you over ?  ehh VODA "GREEDY" FONE

[wackychris2002]

can somebody tell me when i wil be able to upgrade my contract.......i signed a 24 month contract in november 2010.I have seen the date change 3 times now on the 'my account' upgrade option..........its now saying november 2012! which would run down the full 24 months......surely this cant be right.

[biffo1963]

If you did not have a previous, unfinished contract with Vodafone when you took the current one out then your earliest upgrade date will be some time in August 2012 ( 90 days before your contract ends. )   But if you DID have a previous contract with time left to run, your current contract will have been tacked on to the end of that - in that case, your guess is as good as mine.

[wackychris2002]

thanks for quick reply.....that could explain it,will just let it run down and leave vodafone........never doing 24 months again.

[sueo61]

Nor will I, especially when the phone doesnt seem suitable to last out the contract!

Now looking at a shorter contract with O2 and shall let this one run down and cancel.

[Andy]

Hi sueo61,

Your earlier post regarding the issues you're facing with your phone has been logged to be looked at by the team. So that we don't duplicate information, any response we give will be on the linked thread.

Thanks

Andy

Moderator

[rochelle__ox]

Vodafone is a joke. Adding on 3 months. :/ sick of this. had nothing but grief + stress from them.

[davegt]

On 18th Jan at 11:49 I received a text message from Vodafone giving 3 update dates On-line 16 Feb,    in store 30 May,  via TSAR (whatever that means) 19 June. The following day that "offer" has been withdrawn. Not what you expect from a major mobile network. What is particularly irritating is the announcement appeared on eforum  LESS THAN 24 HOURS LATER. Not very professional and suggests a total lack of internal communication. Very disappointing.

[sueo61]

Thank you Andy

[davegt]

I received an email from Vodafone informing me that DaveCD had responded to my comment above regarding upgrade dates sent to me by SMS the day before the "plug was pulled". That was sent at 15:40pm. I have attempted to read the reply several times and this is what I keep getting. It is now 17:48 pm.

An Unexpected Error has occurred.

Sorry, your request failed. A notification has been sent to the development team for investigation.

Exception ID: 11BF0D00

Please click the Back button on your browser.

I give up. 

[sx3]

I got the exact same thing. Been so excited to upgrade next week. then BOOM. nah, can't upgrade till 22nd of May. ###### ridiculous.

[DaveCD]

Hi wackychris and sueo61

Thank you for your posts and a very warm welcome to the eForum.

You can upgrade online and in our stores when you are in the last 90 days or over the phone when you are in the last 70 days.

Most of our devices are covered under the manufacturers warranty for the duration of your agreement and if you are having difficulties with your device please post them and we will assist or please take the device to your local store and one of our experts will be able to take a look and advise you of your best options or alternatively we can arrange a postal repair.

Many Thanks

DaveCD

eForum Team

It would be amazing if you could take 30 seconds to complete a quick survey to aid my development.

[MattDuffy]

I see you've cancelled this, just as I was coming due. Are you offering anything by way of compensation? If not please advise on how to cancel my contract.

[wackychris2002]

fao tech team.............took contract out in nov 10,being told upgrade is avalible in nov 12!!!   where has my 90 days gone?

[biffo1963]

wackychris2002,

In my earlier post I tried to say that the overall length of your current contract is 24 months PLUS the time remaining on your previous contract if any.   You seemed to agree at the time.  Have you since discovered that you didn't have time left from previously ??

[James]

Hi wackychris2002,

I believe that biffo1963 could be spot on here however, we won’t know until we take a look at your account.

If you are looking to query your contract end and upgrade dates please take a look at the PM that I have sent you which hold instructions on how to get in touch with our team directly.

Once we have this we will be able to speak with you directly regarding your account.

You can find your PM inbox here.

James