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[tonymc]

Kay,

Thanks for the quick reply - response to your PM sent.

Tony

[tonymc]

Typically the contact us e-mail isn't working - would have been useful to know before entering all details!!! Will try later.

[keahi]

I've been waiting for my upgrades for quite a while now.. There is nothing particularly wrong with my current phone, I would just like a change. To begin with my upgrade date was February 20th along with the option to early upgrade for a fee, not too long after this, the early upgrade option got taken away and I was left with "February 20th". It's now got to February 20th, so I go online to check online deals out of curiousity, and wait, what's this? March 31st?

This prompts me to find 'Contact Us' in hope for a LiveChat support which I found pops up randomly (which may I add is a stupid way to do it..). Through LiveChat I spoke to several representatives who didn't really know what they were talking about and kept transferring me from team to team. After a while I managed to get something out of them, that the upgrade policy had changed. Was I told about this? Nope. Not at all. After some research, I found this thread regarding early upgrades which says "We will honour upgrades for those customers that were notified of their upgrade date ahead of any changes that we have made." I interpret this quote as "If I knew my upgrade date before the policy change, Vodafone will honor this date." Although when I spoke to customer services again via LiveChat they told me that because I didn't get a notification about the policy change, they will not honor the original date..?

Due to the terrible service I got through LiveChat and the fact that there was a policy change with no notification, I will be leaving Vodafone ASAP. Even if I have to pay off the rest of my contract.

[KarenWerrett]

how many people have been conned out of early upgrades this week and also ended up having nearly three months extra put on their contract?

[darren100]

I've noticed that also. I was due to upgrade on the 11th March now its changed to the 20th April. Not happy to say the least.

[DAVID1958]

Agree Karen... Vodafone change the rules to suit themselves. Their Customer service is probably the worst I have experienced. Just spoke to an "advisor" about the same thing as you only to be told "vodafone can change the date when they please". This is one of many run ins I have had with them this past year, and I am seriously considering moving providers to someone who actually gives a damn about the customer. 

[KarenWerrett]

Mine has changed twice this last two weeks a month added each time just been on their site chat they have added three months to my contract because of early upgrades previously ,so instead of finishing in may i have to wait till july the bloody phone is ancient now 3 hear i come

[DAVID1958]

same for me Karen..... had enough of their carefree atitude too....
New provider here I come!

[KarenWerrett]

Dont forget to down grade your contract first if you are changing before the end of your contract

[Katie86]

can you downgrade on Voda?

[darren100]

I thought a contract was a legal document between to partys that could not be broken. Seems vodafone have other ideas of a contract and they can change them whenever they like and see fit to benefit them and not the customer.

Think we all should contact ofcom about this.

[SteveLittlewood]

I have just spent 15 minutes writing an email to be told system is not working, i called to find out about my early upgrade which they advised me last week that it is friday the 17th Now you tell me all early upgrades have been cancelled well thank you vodaphone for your superb customer service. I will now spend the same amount of time trying to source an I phone 4s from someone who cares about my account

[Urf]

I feel the same, went into my local Vodaphone shop today to upgrade to the IPhone 4s 32g only to be told I cannot upgrade untill the middle of March (not happy) Until today my upgrade date was 20 Jan 2012' Went across the other side of the street into the 3 shop they are offering better deals than Vodafone and so are Tesco Mobil. If I have to wait until March I just as well extend that wait until the middle of April and cancel the 2 phones I have on contract and go with another network.

[metanome]

Upgrade date online - 23rd March 2012

Last week changed to  - 1st Sept 2012

Today - 11th Oct 2012

Poor poor poor service.

Before you change the date (again) I will cancel BOTH contracts I have early and go with O2.

Just not good enough. I'd rather pay cancellation fees than BE LIED TO. Which is what it was, call it whatever you want, give whatever reasons justifying the changes but it was A LIE. You may well be within your rights but it's still LYING.

Dreadful service. A company that will go rapidly in decline if this is how you are going to treat your customers.

[LisaGleeson]

I was due to have my upgrade today.  But when I logged into the site this morning the upgrade date had changed to the 1st April.  I went into the Vodafone shop in Canterbury this afternoon to find out if this was a mistake or not.  They told me that the upgrade policy had changed yesterday and that you can only upgrade within the last 50 days of your contract.  I am very disappointed with Vodafone for this, it would of at least been helpful to notify customers that this is the case on the upgrade area of "My Account".  I read Tom's posting about Vodafone honouring upgrades for customers who had been notified prior to the 20th February, and even quoted this to Vodafone customer services and they were not helpful at all.  Because of this as soon as my contract is finished I will be looking to leave Vodafone and take my custom elsewhere with a provider that treats their customers properly!!!

[RobBerry23]

I thought a contract was a legal document between to partys that could not be broken. Seems vodafone have other ideas of a contract and they can change them whenever they like and see fit to benefit them and not the customer.

Too right,

I have sent complaints to Ofcom, 

I AM NOT HAPPY.

[metanome]

I have just written to Ofcom. I suggest the rest of you do the same. And please do not say you just want your original upgrade date reinstating, demand that Vodafone are fined.

[mrstigerstripes]

I'm also very disappointed with yet another change. Previously posted in this thread as upgrade date was 1st Dec then changed to 10th March and now today its 19th April. I have been a loyal customer for 9 years and have never had any problems until this but I am now very strongly considering ending my contract early and going elsewhere, will vodafone have any customers left after this ridiculous stunt and lack of customer service! Can someone please advise on charges involved in early termination?

[Nabs]

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darren100 wrote:

I thought a contract was a legal document between to partys that could not be broken. Seems vodafone have other ideas of a contract and they can change them whenever they like and see fit to benefit them and not the customer.

Think we all should contact ofcom about this.

---

A contract is a legally binding document. Early upgrades do not form part of your contract, as far as your contract is concerned your 'upgrade' date is the same time as the contract ends.

Vodafone offer eary upgrades as a goodwill gesture to customers. No other UK network offers early upgrades.

[darren100]

Orange offer early upgrades of 90 days as it says here http://help.orange.co.uk/orangeuk/support/personal/200819