Pay monthly services

[agorman]

Hi

I have recently taken out a new price plan as part of an upgrade for a BB Torch. What I understand I have is:

600 minutes
Unlimited text
BIC 500MB
FREE extra 500MB internet (already part of my original price plan for some reason)

But there was no mention of the 1 GB BT Openzone service (that is shown as included free on the website).

VF Customer Service contacted me (below) and suggested I contact online sales. I tryed the email below (even changed it from vodadone to vodafone) but it bounces back to me as unroutable.

Can you help ?

Thankyou

Hello Adrian,

Thank you for writing to Vodafone Customer Service. I understand that the website states 1 GB BT Open zone and Blackberry Internet Service (BIS); however, the price plan does not reflect it. I reviewed your account and can confirm that the website states 1 GB BT Openzone and Blackberry Internet Service (BIS); however, the price plan does not reflect it. As you are still within the 7 days return policy, please contact our Online Sales Response Team on 08448540430 (Monday to Friday between 8:30 and 18:00) at
the earliest. Alternatively, you can email them on onlinelogistics@help-vodadone.co.uk.



I regret the inconvenience caused to you and hope you find this information helpful.

Kind regards,

Deepa Kotwani

Vodafone Customer Services

[bertyb]

Vf Customer services should be helping you resolve this, they have created an extra step in your life, however the email I am pretty sure is onlinelogistics@help.vodafone.co.uk

[agorman]

Thankyou for that email info.

I have resent the email to them via the correct address.

[agorman]

Got a response from onlinelogistics@help.vodafone.co.uk saying they cannot help me and refered me back to the customer care team !!! (who origionally said they could not help and refered mr to online logistics)

A bit like tennis really.

[bertyb]

Agreed, its like who wants to "own & resolve" a customers query !

191 customer services can assist with this

[BenJ]

Hi agorman

I'm sure I can sort this out for you and it doesn’t have to be as difficult as people are making it for you.

I know I sent an email to you however I think that case has now been resolved.  Can you quickly reply back with the details I need and I'll sort this for you.

Thanks
BenJ
eForum Team 

[agorman]

Think is is sorted now.

Thankyou James (and all)