Hi R44Biggles,
Unfortunately the eForum Team don’t have access to the One Net accounts.
If you have any questions or require assistance with any aspect of your One Net service, please contact Vodafone One Net Customer Services using the contact details below and we'll be happy to help.
08:00–18:00 (Monday to Friday)
Telephone: 08700 700 191
Short code: Call 191 (from a Vodafone One Net phone)
Please note that when the IVR prompts you for your account number or mobile number, don't enter your fixed line number as the IVR doesn't recognise this and it will route you to the wrong team.
Alternatively they can also be contacted on the following email address.
Email: vodafoneonenet@vodafone.com
James
eForum Team
Hi guys,
Jaxouk - I've located the email chain and can see the response you received.
What Phil's response stated was that we were "unable to gain access to your account based on the details provided" as you had not provided the details needed to complete Data Protection on the account - there was only your name and number, which we did try to call but without success. Without those details, whilst we can find the account we cannot access it.
As mentioned, the One Net accounts are only accessible by the specific One Net team, and we would have been looking to get you speaking with them to resolve everything. James has posted the details for speaking with them directly earlier on this thread, so I would recommend contacting them directly. If you are unable to reach them by Monday, however, let us know and we'll look to get you talking with them from this end.
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R44Biggles - These details are those to speak specifically with the team who would be able to handle your query. If you have only called the standard customer services team previously, then they would not have been able to access the One Net account, something these advisors can do and are trained specifically to assist with.
As we cannot access your account for this reason, you would need to contact this team for assistance.
Dave
Hi jaxouk
Thank you for your post and I am sorry to see that this is causing you frustration.
I understand that you want this resolved and I would love to see this happen, I have just tried to call you so we can work with our One Net team and use all of the options available.
We look to resolve all types of queries here on the eForum either ourselves or by getting you in touch with the right team.
As we have previously stated we do not have access to these particular accounts and with the best will in the world we cannot amend this at this time, but we can communicate with our One Net team to resolve all of the factors with your query and we would like to see this resolved.
If you would like us to put you in touch please respond to one of the previous emails we have sent to you and we will arrange for this or alternatively you can use the details provided to contact the team directly.
I understand you feel frustrated at the support provided so far and I can assure you that this is not how Voadofone would want any customer to feel whether you have 1 line or 100, but if you can advise the team of your issues they can resolve these one at a time.
Many Thanks
DaveCD
eForum Team
Hi R44Biggles,
As mentioned before we don’t have access to your account and have put you in touch with the relevant team directly.
However any queries that you have other than general queries that require no access to your account will need to be dealt with you dedicated One Net team.
If you do have any general queries then please ask them here where we will be happy to help the best we can.
James
