23-03-2012 11:15 AM
Unfortunately the eForum Team don’t have access to the One Net accounts.
If you have any questions or require assistance with any aspect of your One Net service, please contact Vodafone One Net Customer Services using the contact details below and we'll be happy to help.
08:00–18:00 (Monday to Friday)
Telephone: 08700 700 191
Short code: Call 191 (from a Vodafone One Net phone)
Please note that when the IVR prompts you for your account number or mobile number, don't enter your fixed line number as the IVR doesn't recognise this and it will route you to the wrong team.
Alternatively they can also be contacted on the following email address.
30-03-2012 08:53 PM
30-03-2012 09:13 PM
31-03-2012 03:11 PM
Jaxouk - I've located the email chain and can see the response you received.
What Phil's response stated was that we were "unable to gain access to your account based on the details provided" as you had not provided the details needed to complete Data Protection on the account - there was only your name and number, which we did try to call but without success. Without those details, whilst we can find the account we cannot access it.
As mentioned, the One Net accounts are only accessible by the specific One Net team, and we would have been looking to get you speaking with them to resolve everything. James has posted the details for speaking with them directly earlier on this thread, so I would recommend contacting them directly. If you are unable to reach them by Monday, however, let us know and we'll look to get you talking with them from this end.
R44Biggles - These details are those to speak specifically with the team who would be able to handle your query. If you have only called the standard customer services team previously, then they would not have been able to access the One Net account, something these advisors can do and are trained specifically to assist with.
As we cannot access your account for this reason, you would need to contact this team for assistance.
31-03-2012 10:45 PM - last edited on 01-04-2012 12:31 PM by Dave
Dave, I have spoke to the one net team on the phone before.. for my experiance they are a bunch of incompetent foolsand I will not be wasting any more time ringing to speak to debious fools who mislaid me into signing up for this crap...
so what are you telling me? after wasting 2 weeks coming on here, posting messages and waiting long periods for replies, is that really you cannot do anything and I need to ring one net? Why did the first guy not tell me this two weeks ago? also why bother telling me in pms to do something then when i do it, reply telling me its not enough to pass data protection?????
To assist you further with your query, we need to access your account. Please go to the Contact Us page and enter the information requested there. Please enter the code “WRT135” in the subject field to ensure your query reaches the team, and include your forum username and a link to your post within the main text box to help us find your query quickly.
Furthur to the "requested information" my full name, registered email address, mobile number, phone make and model and contract type was also included
If yous needed more information why not state in the 2 pm`s I received that this was the case, or why does the form in the contact us page not ask for more info? Basically you have just wasted 2 weeks of my time.
I getting ###### off with this, get my account sorted and off this one net ###### please.. get management or someone with authority to ring me on <removed for security> as obviously this is more serious then needing a puk code or something,. which seems like all this forum is good for,..
seriously, whats the point,. does vodafone pay yous guys to waste peoples time or solve problems?
02-04-2012 11:08 AM
Thank you for your post and I am sorry to see that this is causing you frustration.
I understand that you want this resolved and I would love to see this happen, I have just tried to call you so we can work with our One Net team and use all of the options available.
We look to resolve all types of queries here on the eForum either ourselves or by getting you in touch with the right team.
As we have previously stated we do not have access to these particular accounts and with the best will in the world we cannot amend this at this time, but we can communicate with our One Net team to resolve all of the factors with your query and we would like to see this resolved.
If you would like us to put you in touch please respond to one of the previous emails we have sent to you and we will arrange for this or alternatively you can use the details provided to contact the team directly.
I understand you feel frustrated at the support provided so far and I can assure you that this is not how Voadofone would want any customer to feel whether you have 1 line or 100, but if you can advise the team of your issues they can resolve these one at a time.
02-04-2012 12:00 PM
03-04-2012 04:32 PM
Have jsut had a call from Vodafone, no help whatsovever they use third party companies to sell bad & badly supported products & then claim no resposibility for anything just keep presenting you with large bills. I will never do business with them again, anybody reading this, ther are many better phone companies don't give Vodafone the time of day.
05-05-2012 10:39 PM
08-05-2012 11:33 AM
I agree, it would help if Vodafone gave some form of help but when you report the system does not work they just send in the debt collectors, I have reported their dismal lack of concern/customer service to both Which magazine, & to the Trading standards office I made sure they are aware of this site & number of complaints & hope this will trigger an investigation & some action.
09-05-2012 09:37 AM
As mentioned before we don’t have access to your account and have put you in touch with the relevant team directly.
However any queries that you have other than general queries that require no access to your account will need to be dealt with you dedicated One Net team.
If you do have any general queries then please ask them here where we will be happy to help the best we can.
09-05-2012 10:01 AM
Have already tried & got no reponse, as usual I shall be staying with O2 & my current supplier because of the rubbish service Vodafone gives a compny should be judged by how it handles any problems Vodafone just ignore it, pass it to another department & send in the debt collectors try reading all the dissatisfied customer listings & then tell me you don't havev a problem.
Hopefully Trading standards will catch up with your company soon and put an end to this.
Meanwhile advising all my business partners & associates of what has happened & to steer clear of any Vodafone product.
09-05-2012 08:29 PM