Hi Vodafone,
I've had a number of account problems over the last 12 months and to be honest getting a little fed up of continually having to chase vodafone. Not only have I been subject to fraud, and have first hand witnessed your call centre rep's allowing access to my account without asking for all the newly implemented security information, but i've even found out that my contract was set to 56 months (yes, nearly 5 years) when i resigned with you, and on my credit report been showen as a default because you ADVISED ME to cancel the payment. overall, i've had better customer service from used car dealers.
Anyway, the latest ridiculous event is your customer service team seem unable to answer me a very simple question. I had a text message last night around 1:30am whilst I was peacefully dreaming of an easier life with Orange, that my account's content bar has been lifted. When I called customer service this morning the advised me that I would have to check with their online team about why this was lifted (as no body called into do this). Also, I seem to be having more problems trying to log into my online account, so I was hoping to get some assistance.
Best regards
A feeling a little un-loved, ichdienme.
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P.S The reason I feel this is important about knowing if someone logged into the online account, and made these changes, is so I can understand if there is a problem with my personal internet security.
