01-06-2011 12:27 PM
Wonder if anyone would point me to the "address" of the "Vodafone Extras packs" information and list. I found it on vodafone.co.uk a week or so ago, detailing which packs are available, terms, and costs, but I am now unable to find it :-( despite the search parameters I input (in fact some of the results are somewhat spurious!).
So, if anyone can advise of the location of this information, I'd be grateful.
01-06-2011 11:23 PM
A "tumbleweed" moment....
Anyone?? Mods?? Please....
02-06-2011 03:26 PM
I'll admit, I'm not 100% sure what you're looking for.
We used to offer Vodafone Extras as bolt-ons to the standard plan, such as the data allowance or increased minutes/texts, but we've changed the nature of the plans since then. The current ones can be found here in the Vodafone online store.
If you can clarify what page you're looking for, it may help to more clearly understand which page you need - we'd be happy to help!
02-06-2011 07:05 PM
Thanks for getting back to me, but you asked me to "clarify as to what I was looking for, as I hadn't made myself clear"
My original post "Wonder if anyone would point me to the "address" of the "Vodafone Extras packs" information and list", may seem a little "confusing", so let me rephrase that..
Wonder if anyone would point me to the Vodafone web "address" of the "Vodafone Extras packs" information and list.
What I really mean to say, is that a couple of weeks ago I saw a list of the Vodafone Extras Packs, which one may add (and remove) to ones priceplan, without penalty, for an additional monthly fee. I am unable to find that link, no matter how I search, and would like someone to advise as to where that information is, on your website.
I am aware ONE of those packs gives FREE calling to 0845, 0870, and 0800 numbers, along with an additional 1000 landline minutes, for 5£/month. I believe there are three other "Extras Packs" available, and THAT is what I am trying to find, hence my post.
I thought my ORIGINAL post was quite clear, as to what I was looking for, but maybe not??
02-06-2011 09:44 PM
Thanks for that, brilliant (page 24). Seems like the members know more than Vodafone, and some of the mods!!
(although the page may contradict, a little, to what I have been told from Vodafone!!)
02-06-2011 11:23 PM
I agree - I've been searching everywhere to find these extras and I can't! For instance, I called up to get picture messaging included in my price plan, which should cost me £2.50, but I can't find this anywhere on the website. I'm struggling to find anything other than standard price plans on the website actually!
04-06-2011 12:05 AM - edited 04-06-2011 12:07 AM
Strange.. Seems a "tumbleweed" moment again, from the Mods, but especially "Dave" who couldn't understand my request.
Mmmmm. So, WHERE on the site is the info?? (and thanks again to the member -JohnA- who pointed us in the direction of the Vodamag, page 24).
(edited to add "JohnA" to the above)
04-06-2011 04:04 AM
My apologies for the delay in getting back to you however the eForum is a little busy at the moment and we are trying to get to all posts made as quick as possible.
I have spent quite some time over night searching for any kind of page for you however there no longer seems to be on available, however this could be due to the recent ne price plans that have gone live on June 1st.
With that said I will pass it onto our online teams to look into getting a new page live as soon as possible, in the meantime the only thing i can suggest is to look at the magazine as pointed out by JohnA.
04-06-2011 01:13 PM
Thanks for your more "constructive" feedback, and an acknowledgment that something HAS in fact vanished (or been hidden).
Whilst other members have given VERY HELPFUL information, it has not been the "official line", which we were hoping would be forthcoming.
Look forward to an update from you, or the team.
07-06-2011 11:06 PM
James, (Any of the mods)
Hi. Did you "report" this issue? Get any feedback? please??
08-06-2011 05:27 AM - edited 08-06-2011 05:41 AM
I did submit a request for the page to be added for you with work request reference 34592 however at the moment I have not had any update.
Unfortunately it is hard to say when the changes can be made as it does depend on what other changes the online teams are making for the coming weeks.
I will update the thread with further information as it comes.
08-06-2011 10:58 PM
Thanks for your continued "support" on this and, I understand, that you are waiting infor back from the "online" team.
I had to make the "gentle reminder" in case the question/response had slipped away into the ether, as some things do (like the previous mod who had made a brief comment ;-)
Look forward (like others on here) to a response in due course.
30-09-2011 04:00 PM - edited 30-09-2011 04:01 PM
30-09-2011 05:28 PM
We did pass this request on, but we won't necessarily get back as the online team will be constantly be working with the site.
The way I look for extras on the web site is by selecting a phone and price plan from the monthly phones section, it will then show you the extras that are available.
Here is an example from where I can see the information.