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Registered: ‎02-02-2010
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Vodafone Family Pack

I had subscribed to voda fone family pack. Unfortunately, I cancelled the subscription by mistake while changing my family group and their contact numbers. The subscription was cancelled just when I used my calling credit of 5 pound for family pack. Can I reactivate my family pack with the previous credit that was charged before cancellation?
Message 1 of 15 (20,782 Views)
Sukhi
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Registered: ‎13-01-2010

Vodafone Family Pack

Hi lunkiri,

Firstly a very warm welcome to the eForum family! It's always nice to see new faces :rolleyes: .

I have sent you an email if you can reply back, I'll be able to get this sorted for you pronto!

Thanks

Sukhi
eForum Team
Message 2 of 15 (20,782 Views)
Rank 1: Guest
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Registered: ‎06-02-2011

Re: Vodafone Family Pack

 
Message 3 of 15 (17,940 Views)
Rank 1: Guest
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Registered: ‎27-05-2011

Re: Vodafone Family Pack

I had subscribed to voda phone family pack.unfortunately i cancelled the subscribation by mistake when i was changing the family group.Can i reactivate my family pack with the previous credit charged befoe cancellation

Message 4 of 15 (17,451 Views)
AnnS
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Registered: ‎25-03-2008

Re: Vodafone Family Pack


shumii wrote:

I had subscribed to voda phone family pack.unfortunately i cancelled the subscribation by mistake when i was changing the family group.Can i reactivate my family pack with the previous credit charged befoe cancellation


If you call 34444, you wll be able add Vodafone Family.  The following link from the website will answer any questions.

 

Vodafone Family Help

Ann

Message 5 of 15 (17,438 Views)
Rank 1: Guest
Posts: 1
Registered: ‎21-06-2011

Re: Vodafone Family Pack

my vodafone family pack had ended on today, so i topped up £5 but still havnt recievd my family pack,,, when does it start... does it start after midnight?

Message 6 of 15 (17,306 Views)
Moderator (Retired)
Posts: 23,636
Registered: ‎21-07-2008

Re: Vodafone Family Pack

Hi jesminnb,

 

Welcome to the Vodafone eForum from all of the team. :smileyhappy:

 

When it comes to missing a payment fro Vodafone family the following will apply;

 

if you have insufficient credit to pay for your monthly subscription by the due date, we will suspend your group and calls between your Group Members will revert back to standard price plan rates. In the event that your group gets suspended, we will inform all your Group Members by text. We will then attempt to take payment over the next 30 days. If we are unsuccessful in taking payment for your subscription during this time, we will cancel your Vodafone Family subscription.

 

If your family pack has been cancelled then you would need to set this back up again once you have credit on your phone.

 

I would recomend registering for a free online account as you will be able to control this from there.

 

James

eForum Team

I’m part of the Vodafone Tech Team and here to help. As this is a public forum, we can only answer non account specific queries. Please note, we’re unable to reply to private messages.


If you see a helpful post, please click the 'Thanks' button to let the author know. If a post solves your query, please click the ‘This is the Answer?’ button. This helps others find helpful answers in the community too.

Message 7 of 15 (17,286 Views)
Rank 1: Guest
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Registered: ‎14-12-2011

Re: Vodafone Family Pack

Hi,

 

Last month I requested the family pack for 5 pounds but when I checked the bill they charged me 7,64 vat excluded. Could some please explain me why???? 

 

I did not speak more than 60 min per call and anyway I did not used all my minutes that month.

 

Thanks in advance

Message 8 of 15 (15,389 Views)
AnnS
Posts: 12,529
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Registered: ‎25-03-2008

Re: Vodafone Family Pack


pukin wrote:

Hi,

 

Last month I requested the family pack for 5 pounds but when I checked the bill they charged me 7,64 vat excluded. Could some please explain me why???? 

 

I did not speak more than 60 min per call and anyway I did not used all my minutes that month.

 

Thanks in advance



You would have been charged extra due to pro rata usage to your billing date, plus one whole month.  If you continue to subscribe to Family, your next monthly charge will be for the normal amount.

Ann

Message 9 of 15 (15,386 Views)
Rank 1: Guest
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Registered: ‎14-12-2011

Re: Vodafone Family Pack

thnaks so much!
Message 10 of 15 (15,377 Views)
DaveCD
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Registered: ‎26-07-2011

Re: Vodafone Family Pack

Hi pukin

 

Thank you for your post, I am so pleased that this has been answered by the excellent AnnS (thank you). :smileyhappy:

 

If you would like me to go into detail with you please complete and reply to the email I have sent to the address you registered with on here.

 

Many Thanks

 

DaveCD

eForum Team

Message 11 of 15 (15,350 Views)
Rank 1: Guest
Posts: 1
Registered: ‎21-10-2013

Re: Vodafone Family Pack

If I add a number it keeps saying please wait until I complete the processing of your request; what do I do?
Message 12 of 15 (6,986 Views)
Ian_C
Posts: 3,734
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Registered: ‎05-03-2010

Re: Vodafone Family Pack

Hi Taylav1,

 

Has this been resolved for you?

 

Have you tried these methods to update Vodafone Family?

 

If you do need any help, find out out how to make contact here.

Cheers

 

Ian

Message 13 of 15 (6,936 Views)
Rank 1: Guest
Posts: 5
Registered: ‎02-10-2013

Re: Vodafone Family Pack

I have just upgraded my phone so the vodafone friends and family was cancelled and it won't let me set it back up.

Message 14 of 15 (1,162 Views)
Matt_B
Posts: 2,314
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Registered: ‎11-10-2013

Re: Vodafone Family Pack

Hi dannismith121,

 

So that we can look into this further, take a look here for how to get in touch.


We aim to reply to emails within 48 hours. If you need a quicker response, please visit our Contact us page.

 

Thanks,

 

Matt B

Message 15 of 15 (1,126 Views)