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Rank 1: Guest
Posts: 4
Registered: ‎01-03-2010

Vodafone Livechat help?

I'm having problems with a recent order, i had an email confirming that my credit check went smoothly etc, now ive received an email saying that my order has been disregarded and deleted off the system. Is there a livechat option, ive spoken to somone on a form of live chat on here before, but have no clue how to access it?
Message 1 of 15 (31,274 Views)
Moderator (Retired)
Posts: 483
Registered: ‎13-06-2009

Vodafone Livechat help?

Hi There Who0p,

Welcome to the eforum, great to see new faces on here :). I think the service you mean is web chat. When you go onto the Vodafone website to make an order a pop up box appears asking if you want to chat to an advisor live online?

That service is still available but only in daytime ours, we do of course have other methods of contacting us

I would be happy to take a look at your account for you if you prefer? I will send you an email today so if you want, just fill it in and send it back and we will get on the case :).

Kind Regards
Kat
eForum team
Want to give me some feedback? Yes
Message 2 of 15 (31,274 Views)
Rank 1: Guest
Posts: 4
Registered: ‎01-03-2010

Vodafone Livechat help?

Hi There Who0p,

Welcome to the eforum, great to see new faces on here :) . I think the service you mean is web chat. When you go onto the Vodafone website to make an order a pop up box appears asking if you want to chat to an advisor live online?

That service is still available but only in daytime ours, we do of course have other methods of contacting us

I would be happy to take a look at your account for you if you prefer? I will send you an email today so if you want, just fill it in and send it back and we will get on the case :) .

Kind Regards
Kat
eForum team


that would be brill, an email will be fab :)
Message 3 of 15 (31,274 Views)
Rank 1: Guest
Posts: 1
Registered: ‎09-02-2011

Re: Avoidance Alleviate help?

Hi my phone wont top up my £5 top up I need help..... Check operator service what's that mean??

Message 4 of 15 (28,334 Views)
Moderator (Retired) Lee
Moderator (Retired)
Posts: 19,284
Registered: ‎27-10-2008

Re: Avoidance Alleviate help?

Hi jamie1234,

 

Thanks for letting us know that your top-uop hasn't been applied to your account. I'd very much like it if you could answer a few questions please.

 

Is this still the case, or are you now sorted?

How long has it been since you topped up?

How long is it since you made a chargeable call?

Can you see the number is still active on our network?

Are you able to receive calls on the number?

 

Cheers,

 

Lee

eForum Team

Message 5 of 15 (28,271 Views)
Rank 1: Guest
Posts: 1
Registered: ‎07-04-2011

Re: Vodafone Livechat help?

hello/sir madam

 

i would like to say that my vodaphone no 9811272182 i have recharge sms coupin for free sms after that when i ve recharge amount 60 rs its again going deducting please help me........................ and i want to close all the vodaphone flash setting also

 

 

thanks

 

MONIKA SINGH

Message 6 of 15 (27,055 Views)
AnnS
Posts: 12,499
Topics: 148
Thanks: 4,871
Solutions: 1,112
Registered: ‎25-03-2008

Re: Vodafone Livechat help?

Hi there monika singh

 

If you are a Vodafone Essar customer, you will need to contact them for your enquiry.  Vodafone UK would be unable to access your account and help.

Ann

Message 7 of 15 (27,053 Views)
Rank 1: Guest
Posts: 1
Registered: ‎27-05-2012

Re: Vodafone Livechat help?

i'm having the same problem! my blackberry has been playing up for the past couple of weeks now - would be really great to know how to access this livechat help ASAP! thankyou! 

Message 8 of 15 (16,007 Views)
Moderator (Retired)
Posts: 23,636
Registered: ‎21-07-2008

Re: Vodafone Livechat help?

Hi soph93,

 

Thanks for you post here and welcome to the Vodafone eForum from all of the team.

 

Can I ask what your issue is regarding and what is happening on the BlackBerry?

 

If you can let us know then one of our team or our amazing community members will be able to help you get everything sorted.

 

 James

I’m part of the Vodafone Tech Team and here to help. As this is a public forum, we can only answer non account specific queries. Please note, we’re unable to reply to private messages.


If you see a helpful post, please click the 'Thanks' button to let the author know. If a post solves your query, please click the ‘This is the Answer?’ button. This helps others find helpful answers in the community too.

Message 9 of 15 (15,958 Views)
Rank 1: Guest
Posts: 1
Registered: ‎08-06-2014

Re: Vodafone Livechat help?

Hey
Message 10 of 15 (3,938 Views)
Kay
Posts: 8,375
Topics: 970
Thanks: 189
Solutions: 1,062
Registered: ‎04-11-2008

Re: Vodafone Livechat help?

Hi Suanbee123, 

 

Can we help at all? 

 

Kay

Message 11 of 15 (3,916 Views)
Rank 1: Guest
Posts: 1
Registered: ‎07-09-2014

Re: Vodafone Livechat help?

hi, im arriving in the u.k. for about 2-3 weeks on thursday, i have a spanish sim in my unlocked galaxy s3 19100 smartphone,i was looking at getting a 30 day 1gb sim (which is on offer) ,i need to know some things,firstly do i need a new phone number for the sim? secondly can i order and collect from a local store? and finally can all my contacts (which are crucially important) be transferred onto my vodafone sim in the store? many thanks for your help. kenny
Message 12 of 15 (1,866 Views)
Laura
Posts: 1,319
Topics: 6
Thanks: 59
Solutions: 6
Registered: ‎26-06-2014

Re: Vodafone Livechat help?

Hi Kenny,

 

Welcome to the eForum.

 

If you pop in to a local Vodafone store we’ll be able to sort that for you, there possibly could be a store in the airport.

 

You’ll need a new number, as you’re only here for a short time, there would be no need to port the number.

 

You don't need to order the SIM, you’ll be able to pick it up in the store and they’ll be able to set this up you. We’ll be able to move your contacts over using the Vodafone Redbox.

 

Cheers,

 

Laura

Message 13 of 15 (1,829 Views)
Rank 1: Guest
Posts: 1
Registered: ‎21-11-2014

Re: Vodafone Livechat help?

Hi  

 

I contacted vodafone to change to a 30 day sim only deal and this was added on as an addtional rather than a price plan change a can you sort this for me as my bill is now £67 I am trying to save money not spend more. 

 

kind regards

Message 14 of 15 (393 Views)
Phil
Posts: 2,219
Topics: 432
Thanks: 84
Solutions: 348
Registered: ‎26-07-2011

Re: Vodafone Livechat help?

Hi @angelaferns 

 

So we can help with this, please contact us here.  

 

Thanks, 

 

Phil

Message 15 of 15 (345 Views)