09-05-2012 02:57 AM
I am abroad at the moment, and am keeping a close eye on my bill as I know how easy it is for smartphones to roam. I noticed that a mobile number has sent 10 texts to me in the course of a few hours. The number is 07785016005, which is the Vodafone SMS Service Center. Now why on earth is this number texting me, charging me 35p a time and all the while, my phone showing no record of receiving these phantom texts??
Please look into this as a matter of urgency, as I can assure you I'm not in the habit of paying for something that, as far as I can see, is unjustified.
09-05-2012 03:59 PM
13-05-2012 05:31 PM - edited 13-05-2012 05:38 PM
I have four messages but then won't let me logon to my mailbox. Apparently my PIN is incorect, even though it isn't! I am not given any other options, it just cuts me off. I am not happy about paying 35p per text when it's not needed. Plus why is there ten messages when I only have four voicemails in my inbox?
13-05-2012 08:26 PM
When you send texts whilst abroad they are all listed as a charge to the Vodafone message centre +447785016005, regardless of who your sending them to.
If you look at the other part of your unbilled usage, the actual number you've sent texts to should have a zero charge next to them.
These are NOT voicemail notifications.
Hope that makes sense!
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17-05-2012 03:56 PM
Thanks for your post here. I’m sorry to hear that you are having trouble accessing your mailbox.
I’ll send you a private message over to you that explains how you can get in touch with us. Once you get in touch we’ll be happy to reset your Voicemail pin for you so that you are able to access you Voicemail box again.
You can find your PM inbox here