08-12-2011 10:54 PM
I was in Australia for a couple of weeks last month and registered for Vodafone Passport before I went. I've just had my bill, and I've been charged £8.00 for a call back to the UK which should have been just the 75p connection charge plus my minutes. I've also been charged 35p for texts back to the UK when they should have been 11p.
Have I understood the Passport pricing correctly? Is it common for the discount to be missed off?
12-12-2011 10:00 AM - edited 12-12-2011 10:02 AM
This sounds like the Passport has not been applied to the account. The only other reason you would be charged the normal rates is if you went out of your bundled amount.
So that we can check this for you I have just sent you an email, if you can reply back to that with the relevant information we can the see what has happened.