21-09-2010 09:01 PM
I was wondering... How do you talk to an advisor online?
It popped up on Saturday and Sunday night for me, but all day yesterday and all day today there was no pop-up abling me to talk to somebody.
Do I literally just have to wait for it to pop up asking me to chat to somebody?
Or is there another way I can find someone to chat to online, as in an advisor?
I searched the whole website but couldn't find anything...
Any help please??
22-09-2010 01:28 AM
Seriously, I expect better from upgrade advisors whose job it should be to try to retain customers when their contract expires. Pushy sells like this just turns people away, as they can always find better options. very poor from VF - I have had better and more professional experiences when cancelling my contract with o2 and TMobile in the past and am currently considering a switch..
22-09-2010 11:07 PM
The online guys do offer support for purchases however the box will only open after you have been on the online shop page for a long while.
If you wished to talk to anyone about possible upgrades then why not get in touch with the web relations team who will be able to call you directly to discuss your options at a time to suite your needs.
Simply follow the instructions here to get in touch with us.
27-04-2011 06:31 PM
I am receiving letters for a joanne pringle and i am affraid to tell you but she doesnt stay here anymore
If you are receiving letters for someone who was previously living at your address they are not your responsibility.
Just mark them 'no longer at this address, return to sender' and pop them in the post box next time you as passing.
02-05-2011 10:02 PM - last edited on 02-05-2011 10:12 PM by Wayne
could you pease contact me after 7.30pm on [removed for security].
On your bank hoiday game, I apparenty have been awarded a samsung with 600minutes and unlimeted text per month, but was unable to speak to an adviser ,, could you please inform me of how I proceed.
thanks - have sorted it
12-05-2011 09:11 PM
Hi there jezza0121,
Cheers for your post. If nobody's done it already, welcome to the forum.
Can you clarify for me what your issue is? I'm a little confused as to who you are addressing. Are you having problems receiving letters addressed to another, unknown person, or have you won a bank holiday game too?
If you can clarify for me, I'll be in a better position to advise accordingly.
29-05-2011 09:39 PM
07-10-2011 04:47 PM
quote=James]The online guys do offer support for purchases however the box will only open after you have been on the online shop page for a long while.[/quote]
[color=red][How long is this while exactly?
YAY MY FIRST POST WOOP WOOOP! [/color]
04-02-2013 09:14 PM
28-03-2013 11:31 AM
28-03-2013 06:54 PM
Given the section you've posted in, would I be correct in saying this is a pay monthly contract?
With a contract number, the allowance would reset on the same day each month. The allowance may not show as refreshed straight away on My Account or the My Vodafone app as these are generally a little behind to allow for the information to be recorded on the system.
You can see the refresh date by checking any bill, as you'll see the line rental as running between two dates, for example 28 February to 27 March. In this example, the new allowance would be available right at the start of the 28th each month.