Pay monthly services

[kwabasare]

Well where do I start with all this? After 5 years as a PAYG customer with a very basic phone, I decided to take the plunge and get a contract. This was because I was starting to use the phone more and also I wanted to upgrade to a new phone for the birth of our daughter.

I saw the HTC Desire S online and purchased this via the online store. This arrived on August 15th and I was extremely happy with it except for one thing....The vibrate function would not work. This is extremely important to me. I contacted vodafone and was told to take it instore. To cut a long story short after talking endlessly with various shop assistants it was decided that the best course of action was for me to send it to the vodafoen repair centre. This I did and after two weeks was told that it was now reparied and being sent back to me. Two weeks later hte phone had still not arrived back so I contacted vodafone.

We then realised that the problem was that it had been sent to the wrong address and therefore was being sent back to vodafone. Vodafone assured me that as soon as they got it back, it would be delivered to me immediately. Another two weeks and still no sign of the phone so I contact vodafone's call centre again.

"Yes, it has just come back in today, we'll send it out immediately to the correct address"

1 week later no phone still so I call the expensive call centre again! "sorry, we can't find your handset so we will send you a replacement instead BUT the HTC Desire S is currently out of stock so as soon as the phone is available again we'll send it to you"

1 week later and yes, STILL NO PHONE.

This is really unacceptable. I have now paid 3 months of a 24 month contract for a phone which I have been unable to use properly. In the meantime our daughter is due to be born next month and the phone I wanted to take photos/videos of her first days cannot be used. If anyone could advise me on the best course of action now I would really appreciate it! Safe to say at the moment I am counting down to the end of the 24 month cotnract and will be migrating!

[Dave]

Hi kwabasare,

I can appreciate the frustration here.

I'll need to take a look at the account to see what's happening with this, so I'm popping you an email. Just reply back and we can get to the bottom of this for you

Dave