I am currently with Vodafone but I am out of contract. I wish to get a new 12 month contract with Vodafone through Topcashback but didn't know if I had to downgrade the old contract to pay as you go before porting the number to the new contract. The reason why I am concerned is it says "You can port your number when doing contract to contract port if the previous network is not the same as the new network. You can port from any network PAYG to any network contract." in the merchant notes.
To summarise I have two questions: 1) Can you still get the cashback even though you are an existing customer? 2) Do I have to downgrade it to pay as you go first or can I just cancel one contract and start another and port the same number over?
grolschuk is correct - these deals always tend to specify new customers only, not upgrades.
Only they will be able to advise if any of these suggestions would work - the cashback is their promotion, not ours, so they'd set the rules.
That said, have you tried speaking with our@VodafoneUKDeals team? They may be able to find an upgrade option for you which suits you just fine!
I’m part of the Vodafone Tech Team and here to help. As this is a public forum, we can only answer non account specific queries. Please note, we’re unable to reply to private messages.
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