Pay monthly services

[boatboat]

Despite always having been charged £5 per extra  500 MB ...

...AND RECEIVING TEXT MESSAGES TELLING ME EXACTLY THAT ...

in my last bill I was charged £5 for every 250MB used !!!!

SCANDALOUS. Just spent an hour calling 191 trying to explain this to no avail.

How can I be sent text messages telling me one thing and then get billed for double??

Very annoyed. Anyone got any suggestions?

Btw here is an exact copy of text messages received:

40506: From Vodafone: Just to let you know you've nearly used all of your extra 500MB. If you need to use more data, there is a charge of £5 incVAT per 500MB . To stop these alerts, text STOP to 40506 Sent NOV 10 @03:12 UK

[boatboat]

ok spoke to someone else and eventually got the refund.

But it begs the question why was i overcharged in the first place?

Has anyone else been mysteriously transferred to £5 per 250MB? Is this the new charge? and if so why I am still receiving text messages saying £5 per 500MB?

Weird. 

[simax · Accepted solution]

The T+C's changed in October - it was £5 per 500MB out of bundle, but it changed to £5 per 250MB after the change.

My advice? Buy the 500MB data bundle with 100 MMS included for £5 a month like I did. Much better value

FAO VODAFONE: The text you send when coming to the end of your data allowance needs changing as it still states £5 for 500MB.

[George]

Hi boatboat,

Firstly, a very warm welcome to the eForum .

I can confirm that the information provided by simax is correct. We do have Web Packs available though which allow you to use more, just click the link for more details.

In regards to the text message giving the incorrect information, I'm going to flag this up to be corrected.

Kind Regards,

George.

[nikkitwin]

I have just recieved my bill and been charged an extra £40 data charges sayin i have used 2400mb of internet no way have i used that tried phoning 191 no use what so ever :-(

[bertyb]

Its almost certain that you have used it, perhaps not intetionally, I would recommend downloading an app and monitoring it on a daily basis, to work our what is causing the charges,

[nikkitwin]

Thank you for your help.  The problem is i havent done anything different and my data is normal this month as was the 1st month so i cant understand how it was so high last month. I have phoned apple and gone through all my apps and things on my phine and they cant even understand why this as happend. All i want is an explanation as 2 how i have used this but vodaphone wont help me. Worst network i have ever been on should of stuck with 02 never had a problem with them.

[James]

Hi nikkitwin,

So we can investigate this further for you I have sent you a quick email, please reply with your details and one of the team will be able to take a look at what is happening for you.

James