Pay monthly services

[cara1973]

Hello, I wonder if anyone can help - I need to cancel my contract and have been trying to for the last 2 months - all my emails have gone unanswered despite receiving email confirmation that they have recieved it and will respond within 24 hours...yeah right! I have been into the store - who can't help me and advised me to email. I have emailed yet again today.....I'll be shocked if I hear anything back. I have heard of people sending a letter which is registered so they have to acknowledge it.

Can anyone help?

Thanks

[biffo1963]

This may be of use to you :-

http://help.vodafone.co.uk/system/selfservice.controller?CONFIGURATION=1000&LEVEL_ID=1131&PARTITION_...

Send your letter Recorded Delivery so that they can't deny receipt.

[DaveCD]

Hi cara1973

Thank you for your post and a very warm welcome to the eForum form myself and the team.

I am sorry to see that you would want to leave however a quick look on the eForum will show that we are here to help and I see that biffo1963 has also provided some excellent support.

So we can assist you further I have sent you a Private Message so all you need to do is follow the instructions and we will be in touch as soon as we can.

You can find your PM inbox here.

Many Thanks

DaveCD

eForum Team

[simax]

Just to clarify - I thought OFCOM guidelines stated that a PAC should be given within 2 hours of it being requested by a domestic customer since last year? By making the customer write in that adds 3-4 days to that.

A few years back when I requested a PAC from Voda I did it over the phone no probs.

Now I'm concerned as I want to buy out of my iPhone contract and get a PAC number next week. Don't tell me I've got to go back in time and write a bloody letter?!?!?

[_365_]

If you want a PAC, and you just call up and ask for it.... It's only if you want to cancel and disconnect number (or move to pay as you go) you need to request in writing/email...

[simax]

Ahhhh that's terrific - thanks!

It's a shame as I'd love to stick around - Voda have been good on the whole - but the deal I've been offered will save me quite a wedge of money

[Lee]

Hi simax,

I'm saddened to read you're thinking of leaving us

If you like you can discuss your options before making your decision

I've sent you a PM which can be accessed here. If you could follow the instructions in the PM and send us your details one of the team will be with you as soon as they can.

Cheers,

Lee

[simax]

Hi Lee,

Thanks for the PM, filled it out and one of your guys rang me earlier. Gave me my PAC pro-actively, which was fab.

Like I say, I'm keeping the iPad/laptops with you guys however I've been offered an iPhone 4S 64GB for £29 on T-Mobiles Full Monty at half price, so can't say no to that