Pay monthly services

[Vodaclifton]

Hi guys,

On my most recent vodafone bill i have incurred charges in the mobile browsing section for £4 and it says "ACCINT" am really not sure what this is and it has happened twice on the 8th august and 8th september.

Please can you let me know what this could be?

Thank you

[Trev]

Hi Vodaclifton

"ACCINT" is data usage that was used for tethering. A different APN is used when you use this service, and the costs do not come from your standard data allowance. So, if you don't have a tethering pack on your account, you'll see separate, pay as you use charges, if you use your device for tethering.

I trust this answers your query, but let me know if you've any further questions.

Regards

Trev
eForum Team

[LouiseH]

I have been charged this in the past but dismissed it as i couldnt find out what it meant but a few months later in december of 2010 i have been charged it again.

i have internet tethering switched off on my phone and do not understand why i am being charged over £4 for something that i (to the best of my knowledge) have never used on my phone

[ramipetrus]

I'm on the phone with customer service enquiring about the same thing.

Fri 3 Dec 00:00

ACCINT

0.940KB

4.256

4.256

[idrinkpaint]

Yep, me too:

Wed Jan 05 12:51   ACCINT  1.633 Kb  4.167

Vodafone, what the hell is this? Whatever it is, I am not interested in paying £4.17 for 1.633 KB of data so kindly disable this service and take this off my bill immediately. What is "internet tethering"?. Why would my handset use this mysterious service rather than retrieving the 1.633 KB over WiFi or 3G?

[George]

Hi guys,

Thank you all for posting. I can confirm that ACCINT refers to internet tethering using the iPhone.  Further information on iPhone tethering can be found here: iPhone Tethering.

If you're unsure about why it's appeared on your bill then customer services will be able to check on this for you.

George

eForum Team

[LouiseH]

i do have an iphone but i have never tethered on it and never used it as a modem (i wouldnt even know where to start with that and also have no need to do so) so why have i been charged for this twice now?

[Woody]

Hi LouiseH,

We will need a few more details to take a look at this for you. I have sent you an email asking for these, so if you can reply to that for us, then we can investigate the issue.

Woody

eForum Team

[Frank1]

Hi,

I also have a rather random 'ACCINT' addition to this month's bill... 

Tue 4 Jan 00:00

ACCINT

1.632KB

4.167

4.167

As per others on this thread, I have never used my iphone for tethering purposes so am v.confused as to why I'm being billed for it (and certainly don't want this to become a regular occurance!)

Is there anyway this can be further investigated? I have already dropped Customer Service an e-mail but got a rather generic reply just outlining what ACCINT is...

Regards,

Frank

[Trev]

Hi Frank1 and welcome to the eForum.

You don't need me to repeat what the ACCINT is, as this is fully explained throughout this thread.

There's a need to look into your account details to investigate why this has appeared on your bill, so to facilitate this, I have arranged to send you an email to your eForum registered address. If you can complete and return this, it will allow my team to look into this for you.

Regards

Trev

eForum Team

[govig]

Can someone please explain why data off the 3G network when used by a tethered laptop is any different to data used by the phone? Ok it's a different APN but that's not a reason on its own is it?  Voda have decided to give it a different APN and have decided to charge that APN differently. What is the reason for this other than the blindingly obvious reason.......

[Trev]

Hi govig

The separate APN required for tethering is needed by default. It's not a feature Vodafone have added, it's part of the design of the iPhone and is used on all iPhones, not just ones on the Vodafone network, and a requirement set by Apple.

It's not a hidden cost, and is fully documented in the terms and conditions of the iPhone contract.

Regards

Trev

eForum Team

[govig]

Thank you Trev, so its only chargeable to an iPhone then?

If I use tethering on htc Desire and my laptop, will I incur an extra charge on the bill for data useage should I use the laptop instead of the phone browser?

[Woody]

Hi govig,

The HTC phones are slightly different than the Apple devices due to the way they are setup. On the HTC devices your tethering will come directly out of your data allowance, so you won't incur any extra charges, unless you go over your monthly data allowance. I hope this helps.

Woody

eForum Team

[waynemathlin]

Sat 4 Dec 00:00

ACCINT

0.812KB

4.256

4.256

I also have this problem  rung up vodafone to be told it was me that I had used my usage then it was that I used my phone as a modem then I was told it was that I was only allowed to use so much of my 500 mb a day as it was split into days in the month, facts are I use about 150 of my 500 meg a month on my data I don't use it as a modem as I use more wifi I don't use tethering and what i was led to believe is that you got charged for data over when when you exceed you monthly data which I have proof of bills saying I have not I used over. I have only been a contract a few months and is starting to realize that the problems are bigger and the fault is vodafone and not with the individual as they try to make you believe I am waiting for this months bill if it is the same they will lose my contract regardless to there threats

[George]

Hi waynemathlin,

Thanks for posting. So that we can look into this for you, I've sent you an email. If you reply with all the details, then we'll be in touch as soon as we can.

George

eForum Team

[Rick-Astley]

I totally read the title of this thread wrong... *facepalm*

[mentatmatt]

I've also just discovered a £4.25 charge for 1.632KB on 31st Dec at 00:00. This is labelled as "ACCINT".

I have never used internet tethering, and the option is, and always has been disabled on my iPhone 3. Seeing as I tend to use wi-fi to connect rather than 3g, and my data usage for that billing period is only 14.5mb, I find it hard to believe this is a genuine charge for usage.

Please could you contact me so this can be looked into.

- Matt

[Adam25]

I'm in exactly the same boat! Charged for this and have never ever tethered my Iphone 4, I work from home which means I'm constantly connected to my wifi so hardly ever even use my data allowance never mind go over it!

£5 something for something I have no idea about!

[Adam25]

Mon 31 Jan 00:00

ACCINT

2.789KB

4.167

4.167