08-11-2011 07:37 PM
I'm trying to find out when my contract ends, but for someone reason this information isn't listed under my account details. How can I give 30 days notice without this vital information?
10-11-2011 11:26 AM - edited 10-11-2011 11:27 AM
The contract end date would have been confirmed on the letter confirming the new contract when you took it out. I'll pop you an email so we can confirm it for you if you've mislaid that, though.
Can I ask if there was a particular reason you were looking to leave as well? If there is and it's something we can address, then let us know and we'll be happy to look into that as well for you.
27-11-2011 01:48 PM
I too am looking for this info. Why isn't it on our account page? Surely it's basic info that everybody wants to see.
I don't want to upgrade unless it's at the end of my current contract. Will I get warning or will it 'roll over' without telling me?
27-11-2011 02:25 PM - edited 27-11-2011 02:25 PM
27-11-2011 02:59 PM
I too am trying to find out. It appears to be a deliberate act by Vodafone to get some extra money out of its customers by not showing basic information like this on the account page. The pages show everything else, so this also should be information easily available.
27-11-2011 03:06 PM
the website may not show this information, and i know it is not ideal, but when you upgraded or took out your contract then you would have received a letter from Vodafone giving you details of your price plan, length of contract, and also contract end date..
As i said in my previous post you can always give Customer Care a call and they will be able to give you this information
02-12-2011 08:38 PM
02-12-2011 09:08 PM
Why can't you simply email me the end date?
It can't be a difficult question, can it? The details must be there.
It's not P&C... put it here, I won't mind. Just a date.
I work on call and don't want a 'call back' I might be sleeping.
02-12-2011 09:17 PM
Can you do that?
Or am I going to have to ring back? I'm asking here so the other good people who frequent this thread because they too would like to know their date if it is possible to get it.
Quite frankly, I have better things to do. Been at this simple request for days.
02-12-2011 09:25 PM
Hello again shucks,
The auto responses are sent so you know we've received your mail. If you've stated you only require your end date and that you'd like it in writing rather than be called then we will honour this request.
We're a very small team in huge demand so don't be alarmed if we don't get back to you immediately.