21-10-2011 07:02 PM
Back in May I was given a free 500mb allowance along with my existing 500mb which was great.
However, the free 500mb was removed when I asked for Blackberry services which was fine, it was agreed with the agent (Ahmed)
that if I didn't use it I could go back to what I had.
I've now phoned three times (and sufferred the terrible queues) to do this, but am getting no where.
On my last call, I asked to speak to a manager but was told they wouldn't be able to help me......
Where can I go for help, it should be so simple but is turning into a fiasco.
21-10-2011 11:26 PM
26-10-2011 05:08 PM
Unfortunately the free bundle that you had on the account at the time is no longer available to be placed on a customers account.
However, please don't worry as I have sent you a quick email to see what alternative solutions we can offer for you.
Simply reply to the email with your details and i will get one of our team to take a look at this for you.
23-01-2012 08:42 PM
Hi I'm new to This part of vodafone,
24-01-2012 07:47 AM - edited 24-01-2012 07:49 AM
I am also waiting for a manager to call me back (since Saturday), I posted on this forum on Sunday and so far have heard nothing. Does anyone know where should official complaints be directed to?
26-01-2012 07:46 AM
Hi dean68 and canttakeanymore
I’m sorry to hear of both of your problems. I appreciate how frustrating things can be.
So that we can help you with this I’m going to send you an email over to the email address that you registered with. All you need to do is hit reply and fill in all of the information it asks for and we’ll get back to you as soon as possible.