Pay monthly services

[EmmaHolder]

I have been unable to access my account on the vodafone website for well over a month now, when I phoned in I was told it was the website and to try again later, I've done this, I've tried resetting my password but still no joy, it says: Sorry There seems to be a problem with your account. Please try again or contact us. Sorry, we're having a technical problem at the moment. Please try again in a few minutes. It has been saying this for ages!!!!!

[KD]

Hi EmmaHolder

I'm sure we can get to the bottom of this for you.

I've sent you a private message with instructions on how to get in touch. You can find your PM inbox here. If you can't access this link, please ensure that the box next to "Turn on private messages" is ticked on this page, and let us know if you need any further assistance.

Thanks

K

[Sazzy_d]

I am having the same problem and have tried emailing various times but with no help. I haven't ever been able to access my bill online and I'm getting pretty sick of it. I have also requested a printed bill be provided free of charge so I can actually see what's going on but apparently that's not possible either. How do I get this sorted out??

[Simon]

Hi Sazzy_d

Thanks for your post. A reprint of your bill should always be made available and we can e-mail any required copies to you free of charge.

So that we can get to the bottom of what's causing your My Account access issues we'll require some further details to access the account. I've sent you a private message to get in contact with us.

You can find your PM inbox here. If you can't access this link, please ensure that the box next to "Turn on private messages" is ticked on this page, and let us know if you need any further assistance.

Thanks

Simon

[Sazzy_d]

Hi Simon,

Thank you for your answer. I have just check my PM mail box, but I do not have a message. Please could you resend? I would also really appreciate a copy of my bill being emailed.

Thanks

[Jenny]

Hi Sazzy_d,

I’ve tried to contact you today and I’ve been unable to reach you.

I’ve re-sent the PM to you so please follow the instructions on the PM and we can get in touch.

You can find your PM inbox here.

Thanks,

Jenny

[mike777999]

Hi Jenny

I'm also having a similar problem, could you please PM me so I can explain the issue and hopefully get it resolved?

Thank you :-)

[Jenny]

Hi mike777999,

Thanks for your post

I’ve sent you a quick PM, please follow the instructions on the PM and one of our team will be able to take a look at your issue in more detail.

You can find your PM inbox here.

Thanks,

Jenny