Pay monthly services

[JonathanDobbs]

I just want to pay my bill and your website never works, makes me mad! wont let me log in, or use any of the feature's that could be of use to me!

[EmilyGraham95]

Yeah the site sucks! I cant top up my phone on there, I can't log in, I have had a fraud protection team from my bank get in touch with me because of Vodafone!

[James]

Hi Guys,

Many thanks for your posts here and I’m sorry that you are having issues with logging into the online account services.

However so we can take a look at this for you we will need to take a look at your account and the online account registration in more details.

So we can do this I have sent you both a quick PM, please follow the instructions on the PM and one of our team will be able to speak with you directly to get this resolved.

You can find your PM inbox here.

James

[Richardp8]

The website being so bad is the reason I will be leaving Vodafone  very soon and moving all other family phones to someone else - Vodafone is ok...when you don't need to use the website!  Every time I need to top up one of my childrens phones it becomes an all night struggle with the website. It is either terribly slow, broken or 'being updated' - really? updated from the 90's? It never gets any better! ....pretty much for the last 10 years!

  Whenever anyone asks me about phone companies the only advice I can give them is "Don't use Vodafone unless you have to!" Coveragewise=great,  website=terrible.

Very disappointed,

  Richard

[Jenny]

Hi Richardp8,

I’m sorry to see the problems you’ve been having with our website.

I recommend you try the following as this should be working:

-Clear your cache and cookies

-Try in another browser

Let me know how you get on.

Jenny

[raspberryr]

Glad to see I'm not the only one who is so incredibly frustrated by Vodafones pathetic website. I have NEVER been able to go onto my vodafone site hassle free. I have constantly been blocked out of my account, I am told my password is wrong, even though I have had to change it numerous times and write down exactly what I type, i still have problems. When I am blocked out it usually asks me for username, says it isn't recognised, it asks for my vodafone phone number, another issue, NOTHING ever works on it! I can't pay my bill, I can't check my usage properly, it's always being 'updated', it is so bloody slow. I have been a Vodafone customer for the last 10 years and I cannot put up with this shoddy website any longer, it is incredibly frustrating and a complete waste of my time. My contract is up in January and I will be leaving Vodafone, everything is done online, I think money needs spent and IT staff empoyed!!!!

[Richardp8]

I like you will be leaving Vodafone when I upgrade to a Samsung Galaxy 4 very soon - very shoddy company (who should also pay their tax liabilities as well!)

[Lee]

Hi there raspberryr and Richardp8,

Thanks for posting.

If you like we can delete your online accounts and you can start again with a new username?

We can sort this for you but we'll need some security details from you. Could you both click here and send us your information? We'll then get in touch when we reach your email.

Cheers,

LeeH

[Richardp8]

Hi Lee,

   I'm sorry but I completely fail to understand how deleting our accounts and recreating them would improve the terrible website....? 

[Kay]

Hi Richardp8, 

The website is being worked on but that's not something we as a team can help with unfortunately.

What Lee was referring to was the My Account issues. 

Thanks, 

Kay

[M_M]

Hi Guys,

If you are a pay monthly customer you can pay your bill by dialing 56677 and using the payment automated service. If you're a PAYG customer and wants to top us you can dial 2345 and use the top up automated service. It won't take a minute and you're done