Pay monthly services

[gre1538]

Having used Vodafone for nearly 10 years, I thought (how wrong was I) that I may get offered a better deal than a new customer. I wanted to upgrade to an iphone 4, so I've been hunting around for a while. No matter how great other deals looked (and most places did), I've always wanted to stay with Vodafone.

I rang up yesterday only to be told that I could have the 300min/unlimited text package (fair enough) but I would still have to pay £269 for the phone. Thats the same deal as new customers can get, so my loyalty to Vodafone must mean nothing? I've never had a problem with vodafone but this makes me wonder

I would quite happily sign up to a contract if the one-off cost was lower, but when people like Three are doing a better deal with a vastly cheaper handset charge, maybe its time to go elsewhere.

To top it all off, I ring cancellations this morning to find they are STILL closed. Funny how Vodafone can find the staff to man the upgrades requests but not cancellations. 

[bertyb]

Hiya,

Most departments are now back to work, and so I am sure by no later than Wed everyone will be back at work and look at your account specificially.

I do agree that there is perhaps scope for a built in fixed loyalty scheme, to encourage customers to stay as many people for right or wrong reasons, feel a little disheartened at the end.  Hopefully whatever team you need can come up with a deal which will keep you !   Good luck

[Pipe]

gre1538,

I'm with you on that ...if you read my post a couple of posts down regarding loyality...yes there is far better deals out there...my wife asked for her pac code 5 days ago (72 hours she was told) still waiting.....shame to vodafone...

Pipe

[AnnS]

Upgrading to an iphone and the price you will be offered has nothing to do with loyalty.

 Everyone pays the same price for an iphone.  There are no discounts available for an iphone as the price is set by Apple.

If you would like a discount, you will have to choose an alternative phone.

If you do a sesrch of the forum, you will find previous threads, where the question of iphone discount has been asked before.

I

[laurie_dunkley]

We all got that new business discount when we went with a particular network.

Bit like car insurance, change every year and you will get a 'new business' discount.

[rick_astley]

Vodafone can only offer the iPhone 4 for so much. There's no UK phone company who would be able to completely waiver the cost of the actual handset, so it's not just Vodafone. Sure, they'd be able to get you a deal with the line rental, but as for the cost of the actual handset, well, that's down to Apple, and not the service provider.

[keany221]

as much i may be wrong i dont believe for one minute that vodafone have NO control whatsoever about how much they charge for the actual handset. if they didnt then every service provider would charge the same, and also if you spend more with vodafone on the tariff the phone becomes cheaper?

they quite obviously do have control over the cost of the handset to some degree.

[rick_astley]

Sure, they'd probably be able to get the price lower but they wouldn't be able to lower it to the extent that seems to be expected.

[AnnS]

I doubt whether Vodafone will lower the line rental price and why should they especially when part of the line rental is paid to Apple.