02-06-2011 07:32 PM
Ok, so Im authorised as a signature on my mums bank accounts to pay bills etc. and we have also recently just got myself authorised onto her vodafone account. all becuase i sort out the bills etc .
So thinking everythign was covered i go into the salisbury unit today and see the lady who seems to live there as shes alwasy there.
stated i wished to pay part of the monthly bill and also take away the internet package.
so we start to sort out the billing, she has for my password, we go over the adress and both names etc. everythign is fine
and now the part of payment, so i hand over my mums card, which remmber im authorised by mums bank to use it ANYWHERE, and suddenly she states the name as mrs. I confirm thats my mum and im authorised.
she says and? we can not accept this!
i state again that im authorised on her voda accoutn and bank account thats why im here.
she then goes into this debate of what she believes im entitled to and just becuase im authtorised on the card to pay bills, that meant nothign to her as she has a joint account (i didnt wish to outsmart her by saying having a joint account was different, and it didnt matter)
she then states that it doesnt matter who authorised me on my mums account (dont forget this is my mums bank manager that sorted it all out) then says it doesnt matter to her and that she wont accept it as payment and asked wheres my card (again not wishing to get into a debate) i showed her it but stated, why would that matter since the money is in my mums account .
again she reiterates the fact in her view i shouldnt be allowed to have control of my mums card or even use the card itself.
who the hell did this woment hink she is (and yes that was going through my head whilst she went on)
so i asked, ok so weve done everythign we can to make life easy for us to pay the bill, if your saying YOU dont allow this type of payment beccuase of her own view , i asked what if anything does vodafone do that we can sort out so that i am 100% able to come to the unit and pay with mums card.
she says "NOTHING"
so keeping my control over the situaiton within myself, i get the internet package removed, get t the door and walk out but at the same time say "thats just ridicuolous , well done vodafone...just enoughfor them to hear.
So im fricken digusted with her attitude, her knwoledge of vodafone and the use of credit/debit cards needs to be upgraded massively) and vodafone, considering im always finding it VERY hard to sign into mums vodafone account on the site EVERYTIME. the live help option never is visual when we want to use it.
why is vodafone making life so hard when it comes to paying bills.
so please email us ASAP to deal with the bill and sort out the damned account that even after the last time via live help was "reet" we again cant access it, and no the account isnt on hold.
03-06-2011 05:00 PM
I'm willing to be corrected here but I've got a feeling they were right to reject the payment.
You may have authorisation to use/access your Mum's bank account but I don't think you can be authorised to use someone else's debit card. You may use it on a regular basis and not get pulled up on it (and I use my fiancé's card regularly) but that doesn't mean it's allowed.
If a shop assistant notices that the debit card is not in your name, then they have no way of confirming that you are actually authorised to use that card. Just knowing the pin number doesn't really mean anything
I'd see if you can get your own debit card on your Mum's account
03-06-2011 05:58 PM
nope, i have authority on the accoutn to control the account, use the card etc.
but what irratates me is the way she was telling me what i should be allowed, even though shes not the bank and just becuase shes running her account a certain way, that other people shouldnt be any different from her. and then goes to tell me that as i have my own card i should be useing that and not my mums card, irelevant of if the bank has given me authority.
but apart from that ive always had issues logging into the online accoutn on this site, especially when as ive stated before, the customer should still be able to access the account to pay a late bill and not have them locked out making life more difficult.
03-06-2011 07:54 PM
The quickest way to pay the bill is to give Customer Care a quick call on 191 and they will be able to take payment..
The advisor in store is just doing her job, if she were to take payment from your mums card it could potentially be seen as fraud.. She has not spoken to the cardholder and the bank to verify that you have full authority to use the card.. If Customer Care have noted on the account that a payment can be made by yourself using your mums card then they would be the best people to speak to..
Your online account will most probably be locked so that no changes can be made, price plans, add ons etc..
04-06-2011 03:09 AM
ok, you dont sem to get the part im gripping about in coencern with the lady in the store.
she said"you shouldnt be given ahtority or control over you mums account"
"you should be using your own card"
"it doesnt matter if your are authorised on the account, its not vodafone, its me thats not happy to accept your reasoning and accept payment from this card"
so thats why i asked if vodafone has anythign in the policy or anybody from HQ that would know how to have it noted on mums accoutn that im able to use her card to pay the bill, like confirmation from the bank. but she wouldnt hear of it.
so this is why im disgusted, and no matter what we have done to make life easier, i came out o the store feeling id just wasting my time and felt as if she was the all high and mighty and if she didnt believe in gravity or air, no matter the evidence she would just say. in my eyes your not telling em the truth so i dont care.
oh and were no paying via bank transfer.
04-06-2011 04:15 PM
I am sorry that you feel that the advisor instore was not very helpful, if you have any concerns about the way that you were treated, this is something that you should bring up with the store manager..The best way to resolve the things would be for a Direct Debit to be set up on the account, that way you dont have to worry about making late payments..