Pay monthly services

[markshelton]

good morning..i paid my phone bill this morning (£45.86) and found after that i had been billed twice..i rang customer service and explained the situation but they said it would take 7-10 working days for it to be returned to my bank account..how can this be right or even fair? im already budgeting with this been the week before pay day..i now dont know how im going to get by..thankyou

[markshelton]

thankyou for replying someone..love how vodafone are so quick to take money off me but terrible and god awfully slow at returning what isnt theres

[Noetic]

The web team have to work each query on here on a first come first served basis I'm afraid.

[anobeithiol]

Happened to me a few months ago.. I think you just have to click once and wait on the payments screen ... I think I clicked twice.. Money took about 5 days to hit my account after them agreeing to refund... Regards 

[markshelton]

thanks anobeithiol i appreciate your reply...noetic i dont want to come across as rude..originally i posted this yesterday lunchtime and i see that the queries posted afterwards have been dealt with by the moderators..first come first served indeed..im just frustrated that iam now £45 out of pocket and i was already on a tight budget

[Dave]

Hi markshelton, welcome to the eForum!

Apologies for the delay in getting to you - as noetic says, we generally work on a first come first served basis, although sometimes we may step in when we receive a post to steer someone towards specific troubleshooting threads as these are designed to provide most of the common answers for the customer and if needed, get them to give us specific information to help with the resolution.

The 7-10 bank working days is the time taken by the banking system to clear the payment once we process the payment back to you - it's not a timescale we set, but one that we have to work with.

So we can see if there is any way we can get this for you sooner, or at the very least t get the payment on its way back for you, I’ll need to send you an email to get your account details. If you can reply back with the requested information we'll be happy to help.

Dave

eForum Team

[markshelton]

thankyou dave i really appreciate it..as soon as i get the email ill send it straight back

[markshelton]

i recieved this last tuesday

Hi Mark,

many thanks for getting back to us with your details.

I can see that our finance teams have actioned the refund from your account for you yesterday 01/08/2011 and the refund is already in process.

As stated this can take up to 7-10 days however it will normally be back to you within a couple of days.

Unfortunately we are unable to process this any quicker than this due to system restrictions.

James

eForum Team

its now been a week and still no refund..(ill thank the eforum team for the speedy responses with dealing with thisa matter) i know this has still not been 7-10 working days and i accept that..but i know only have £4.20 to last me from now till i get paid on friday..if i dont have this refund returned by tomorow or weds im very tempted to have my contract cancelled and ill happily send my phone back to vodafone shop it came from

[DaveCD]

Hi markshelton.

Thank you for your post. 

I am sorry to hear you feel this way and that the situation you are in is not ideal, I understand your frustration as I too have been in a similar situation before.

In your post you have pretty much answered your own questions, I wish that I could speed up the process, and as Dave mentioned earlier this is out of our control.

I hope the money is back in your account by the time you read this. 

Many Thanks

DaveCD

eForum Team