Pay monthly services

[shapey]

"We are currently unable to process your request as we are experiencing technical difficulties - please try again later or

contact either by email, or by dialling 191 from your Vodafone phone."

i keep getting the same message when i try to log in to my account to view my bill.

it's been like this for days...

[Kal2009]

Normally its a browser issue when it's consistent for that many days!

I have been using the my account section every day for the last week and had no issues.

Try clearing browser history/cache!

http://www.wikihow.com/Clear-Your-Browser's-Cache

Once done close all internet pages and try again!

[jennym0104]

Hi, I'm having the same problem.  Its been like this for around a month and a half.  I can't regsiter my suresignal because of this.

Regards, Jenny

[James]

Hi Shapey,

Can you confirm if you are still having this issue?

If you are, please let me know so we can take a look at this for you.

jennym0104,

An email is on its way to you now, please reply with your details and I will be able to take a look at this in more detail for you.

James

[liolik]

It keep shoeing the same message: Sorry, you are not eligible for this service. For more information, please contact us.

please can you help me? 

[Lee]

Hey liolik,

Many thanks for your query.

Please could you let us know what it is you're having problems accessing?

The error message you have posted is a new one on me.

I've sent you an email so we can take a look at the account. Please reply with the requested information and we'll be with you as soon as we can.

Cheers,

Lee

[eilzmillar]

I'm having a similar problem.

I had forgotten my password so went to reset it and when I get back to the vodafone page from my email to reset my password and click next, the next page comes up with:  Unfortunately, your request cannot be processed, and then a page of lines of text, I have copied the text to a word document in case it would be useful in working out this problem.

I tried to send an email to customer support about this and it also came up with your request cannot be processed.

Can any one help me?

I want to look at my bills and start sorting out my upgrade.

Thanks

Eilidh

[James]

Hi eilzmillar,

You don’t need to worry as from what you have said it sounds like the online account has been locked however, in order fro us to unlock the account for you we will need to look at your account and confirm a few details.

So we can do this I have sent you a quick email, please reply with your details and we will be able to get this sorted for you.

James

If you have any comments on how I have handled your query, please give your feedback here.

[manish_sayal]

I have been trhying to access my online bills for the past 3 months.

Have called the customer dervice several times now and everytime they reset my password.

Thhis doen't help and I am still stuck with the same problem.

[James]

Hi manish_sayal,

I can see that you have posted this query in another thread that has been logged to be worked by one of the team as soon as possible.

I am just popping on to let you know that we will be responding to you in your other thread.

James