Pay monthly services

[DaveCD]

Hi ibax82

Thank you for your post and a very warm welcome to the eForum. 

So I can take a look at this for you I have sent a Private Message and all you need to do is follow the instructions.

You can find your PM inbox here.

Hope to hear from you soon

Many Thanks

DaveCD

eForum Team

It would be amazing if you could take 30 seconds to complete a quick survey to aid my development.

[lbax82]

Hi Dave, there is no private message there.

[lbax82]

Can you please email me instead?  I won't have access to a PC this weekend and I would appreciate it if I could get this rectified by Monday so I can purchase my TITP tickets.

Thanks

[DaveCD]

Hi lbax82

Thank you for bringing this to our attention.

I have resent the PM, please can you let us know that you have received this.

You can find your PM inbox here.

Many Thanks

DaveCD

eForum Team

[lbax82]

Em, thanks for this but I asked if you could send me an email as I wouldnt have access to a pc all weekend and this doens't sort my problem of logging into VIP to get tickets this morning.

[lbax82]

I also keep getting an error message once I submit an online form.

This really is shocking customer service.

I can't log into my account.

My app doesn't work properly.

I can log into VodafoneVIP.

You online chat rep is currently being very rude.

And I can't send an online complaint.

Great customer service as usual Vodafone.

[James]

Hi lbax82,

For security reasons we are no longer able to send an email directly to our customers via the eForum however if you take a look at your PM it does give an alternative email address to send us your contact number along with the essential reference codes to make sure it comes directly to our team.

James

[lbax82]

I emailed the alternative address three times in the last 2 months and have not heard anything back.

I have reluctantly sent another email this morning.

[garethr]

Add me to the list of people who are unable to access their online account (and also no access via the iPhone/iPad app either). Same error as everyone else.

I wouldn't mind so much, but Vodafone seems to think my SureSignal has moved post codes (it hasn't - I've just changed ISP) so keep sending me nag messages to update it, but without account access no can do.

I'm guessing given that access to my account has always worked previously, and given the number of other people with the same issue that there has been some almighty mess up at Vodafone's end!

Anyway, email/PM appreciated please to restore access - I'd actually really quite like to know how much I'm going to be billed shortly....

[lbax82]

Hi, I spoke to someone this morning who deleted my whole account and asked me to set it up again.  I would if your website would let me!  I am going to the register section and the screen is blank or the bottom part of the screen jumps to the top (it's like it "hides" the register part)....

I've attached a screen shot.

[lbax82]

Ok, I managed to register but now it appears I have two accounts and have to register myself.... 

What's happening!  I just want one account to view my bills!!!  Pllllease help!  I'm so frustrated! 

[Wayne]

Hi garethr and lbax82

I’m sorry to hear that you are having this problem. I’d like to take a look at your account so that we can sort this out for you. To do this I have sent you a private message with information on how to get into contact with us.

You can find your PM inbox here

Thanks

Wayne

[lbax82]

Hi, there is no PM from you there.

[DaveCD]

Hi Ibax82

Thank you for bringing this to our attention, I have resent a PM now.

You can find your PM inbox here.

Many Thanks

DaveCD

eForum Team

[hackman01]

Hi guys

I am also getting this message and have been getting it for ages.  I have not been able to log on to my account for months.  I am sure I am due an upgrade about now so are you able to help me as well?

Many thanks

[smr65]

I am able to log into my account but unable to see any usage for 2 of the numbers on it which is not very helpful! I have been trying to get this issue sorted out since January but to no avail! No one seems to be able to solve the problem! PLEASE HELP !!

[Simon]

Hi hackman01 and smr65

Thanks for your posts. I have sent across a private message with details on how to contact our team directly and we'll be delighted to look into these for you.

You can find your PM inbox here. If you can't access this link, please ensure that the box next to "Turn on private messages" is ticked on this page, and let us know if you need any further assistance.

Thanks

Simon

[nafen1978]

TODAY 10/04/2012 15.53 TRIED TO LOGG IN TO MY ACCOUNT  AND JUST COMES TO ANOTHER SCREEN NOT MY ACCOUNT TRIED MY PARTNERS AND STILL WOUDNT LOG IN

[nafen1978]

THIS IS A MONTHLY PAYMENT PHONES ON BOTH ACCOUNTS

[DaveCD]

Hi nafen1978

Thank you for your posts and a very warm welcome to the eForum.

A quick search will show that we have come across this before and have a very good return on resolving these types of queries, so I can assist tou further I have sent you a Private Message to follow and we will be in touch as soon as we can.

You can find your PM inbox here.

Many Thanks

DaveCD

eForum Team