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[Lee]

Hi there kclek14,

Thanks for your post.

I've just sent an email to your registered eForum address. Please reply to that email and we'll be with you as soon as we can.

Cheers,

Lee

[DonnaMonks]

Firstly Im not sure this is the right place , I am very frustrated numerous calls and emails and I still cannot access my account . When I got my latest phone I registered it with my account which linked it to a vodaphone mbb account and another mobile phone account , I canceled the mbb which I believe was the main account so when I log in on either mobile phone account,  I get a error saying my account is restricted I need auth from the main account which I cannot get any details for I think this maybe because the email my first account were set up Is no longer in use.  Im going round in circles just need to access these account getting no where. If I send the request for auth it goes to my email  address telling me I need to log on  and auth my other accounts, but If I ask for password and user reminders I don't get any emails.

[MikeWard]

I've been having very similar problems - except I still use the same email address I used when I originally registered the account. If I send the request for authorization, I receive this request by email asking me to authorize myself, but I can't do this because the account only lets me in with the restrictions in place and the restrictions prevent me from authorizing myself.

Catch 22!

They'd tried wiping my account several times and I've tried reregistering several times - most recently with completely new email, un, pw etc, but nothing VF have tried has had any effect. Seems to be a bug on the website. They say they've raised a fault, in my case, but nobody can say if/when it will be fixed.

[Wayne]

Hi DonnaMonks and MikeWard,

Thanks for both of your posts here. I’m sorry to hear that you are having problems with this. I appreciate how frustrating this must be for you.

I’ll send you both an email over to the email address that you registered with. All you need to do is hit reply and fill in all of the information it asks for and we’ll get back to you as soon as possible.

Thanks

Wayne

If you have a spare minute could you please take the time to fill out a short feedback form about me?

You can do so here

[PaulClarke]

when i try to log in to see my online bill i get the error message

Sorry

There seems to be a problem with your account. Please try again or contact our help desk.

• Sorry, we're having a technical problem at the moment. Please try again in a few minutes.

yesterday i was having problems with it telling me i could not log on due to the fact my account was at fault and to try again in 30 minutes.

[DaveCD]

Hi PaulClarke

Thank you for your post and may I be the first to offer you a very warm welcome to the eForum. 

I would love to take a look at this for you and get your 'My Account' back up and running.

I have sent you a Private Message (PM) and once I have your response I will be in touch as soon as possible.

You can find your PM inbox here.

Many Thanks

DaveCD

eForum Team

It would be amazing if you could take 30 seconds to complete a quick survey to aid my development.

[Bartok]

Ok seems I have the same problem as the above posters.

Can not log into my account due to a technical fault.

Have changed password ect.... but no luck.

Could some one look into this for me?

Thanks.

[stevebiotech]

I'm having exactly the same problem.  It has happened in the past and seems to be some kind of intermittent problem with the Vodafone website.  I've been trying to login since early last week.  If there is a solution to this, can't it be published so that everyone can see it?

[paras007]

I am having the same issue; have tried numerous times to email for help using the online form but it does not work - gives another error message. I need to log onto my online account to check my bill.

It seems impossible to contact Vodafone and the contact centre on the phone keep on urging me to try emailing. Quite ridiculous.

[DaveCD]

Hi Bartok, stevebiotech and paras007

Thank you for your posts and a very warm welcome to the eForum. 

I have sent you each a Private Message in order to take a look and get you back up and running, unfortunately there is not one solution we could post as it could be a number of things from incorrect details, the password entered incorrectly or often the incorrect usernames and sometimes it may be a case of a simple different internet browser being needed.

Hope to hear from each of you soon.

Many Thanks

DaveCD

eForum Team

It would be amazing if you could take 30 seconds to complete a quick survey to aid my development.

[rdugdale9]

when i try to log in to see my online bill i get the error message

Sorry

There seems to be a problem with your account. Please try again or contact our help desk.

• Sorry, we're having a technical problem at the moment. Please try again in a few minutes.

I have been trying to log in to my account for weeks now and i've emailed customer services but no reply, it's getting very frustrating. Would be great if you could help. 

[shanna]

I am having the exact same problem and have tried a few times over the last couple of weeks.  When I try and contact the helpdesk that just says there is a problem there too. 

Please can you sort it.

[kbfref]

I'm another user who is having exacty this problem, getting the error about my account not being available:

Sorry There seems to be a problem with your account. Please try again or contact us.

Sorry, we're having a technical problem at the moment. Please try again in a few minutes

This has been going on for months, I've emailed customer service and not had a response.  This is incredibly frustrating for something that should be so simple. 

[Simon]

Hi rdugdale9, shanna and kbfref

Thanks for posting and letting us know that you're experiencing difficulty accessing My Account.

I've sent a Private Message to each of your inboxes with details of how to contact us directly so that we can investigate the errors that you're experiencing. You can find your PM inbox here. If you can't access this link, please ensure that the box next to "Turn on private messages" is ticked on this page, and let us know if you need any further assistance.

If you could provide as much information as possible about the errors you're receiving when logging in that would be great.

Thanks

Simon

[montym1]

I've also not been able to log into my account. I've had the same message come up every time I try and this has been going on for about 6 months now. Tried resetting my password, that doesn't do anything. Have tried using the 'contact us' section, but that is always down too.

[OJHolden]

Throwing my hat in the ring, I can't log into my account either. 

[Lejuge28]

Another one with the problem.

Sorry

There seems to be a problem with your account. Please try again or contact our help desk.

• Sorry, we're having a technical problem at the moment. Please try again in a few minutes.

Been trying for best part of a week to get access.

[beata_art]

Hi,

I cannot log into my account, because I don't remember my login details, plus my email has changed one year ago,

last time I login about 2 years ago.

I cannot use password and username remainder because its keep sending that remainder to my old email, which I can't access anymore.

Please help

Beata

[Wayne]

Hi montym1, OJHolden, Lejuge28 and beata_art

I’ll send you a private message with instructions on how to get in contact with us directly so that we can sort this for you.

You can find your PM inbox here

Thanks

Wayne

[lbax82]

I have also had this problem for months!  And it's the same with the app on my iphone.  I tried to email customer services this morning and getting error messages with this too.

I want to use the vodafone VIP on Monday to pre-order TITP tickets but it won't let me log in at all.