Pay monthly services

[cpt_custard]

when i try to log in to see my online bill i get the error message

Sorry

There seems to be a problem with your account. Please try again or contact our help desk.

• Sorry, we're having a technical problem at the moment. Please try again in a few minutes.

yesterday i was having problems with it telling me i could not log on due to the fact my account was at fault and to try again in 30 minutes.

it has been like this for days now could someone please lookinto this as well

thanks

[Wayne]

Hi cpt_custard

Thanks for your post here. I appreciate how frustrating not being able to log into your account must be.

So that we can sort this out for you I’m going to send you an email over to the email address that you have registered with. All you need to do is hit reply and fill in all of the information it asks for. We’ll then get back to you as soon as possible.

Thanks

Wayne

eForum Team

If you have a spare minute could you please take the time to fill out a short feedback form about me?

You can do so here

[jaytoor]

Hi there, I'm having exactly the same problem.

Please could you check my account.

Regards, Jay. 

[James]

Hi jaytoor,

Many thanks for your post here and welcome to the Vodafone eForum from all of the team.

I’m sorry to hear that you are having issues with your online account registration however; you don’t need to worry as an email is on its way to you now.

Simply reply to the email with your details and I will be able to get one of our team to look into this for you.

James

eForum Team

If you have any comments regarding how I have handled your query today, please complete our short customer feedback survey.

[cala1992]

i am also having this problem and have been for months, i am getting stupidly high phone bills and would like to be able to check my bills in advance so that i can make sure i have the right money in my bank at the right times, please sort this asap!! thanks

[cala1992]

also have the same problem, am getting really high bills so would liek to be able to see the bill to make sure i have enough money well in advance, many thanks

[Lee]

Hey cala1992,

I've just sent an email to your registered eForum address. Please reply with the requested information and we'll be with you as soon as we can.

Cheers,

Lee

eForum Team

[Kerrie69]

I too have been unable to login into my online account for what seems like months now... and i'm extremely annoyed that i tied into a new mobile contract for a further 2 years after spending over 20 years with Vodafone... I'm feeling the larger Vodafone have become... the worse the service has become. I'm all for saving the planet from excess waste and have been on the paperless billing system for a few years now but it is NO good if you cannot access your account details online to check how you are being billed and to find out the cause to higher bills than expected, if you cannot access the basic of information from the Vodafone website. I have tried dealing direct with the helpdesk today to be told that they can access my account no problems... even after they reset a new password for me... it still didn't help me - as I still couldn't get in as it keeps telling me that there is a problem and to try again later...!!! I'm losing the will to live people....

[Kerrie69]

I too have been unable to login into my online account for what seems like months now... and i'm extremely annoyed that i tied into a new mobile contract for a further 2 years after spending over 20 years with Vodafone... I'm feeling the larger Vodafone have become... the worse the service has become. I'm all for saving the planet from excess waste and have been on the paperless billing system for a few years now but it is NO good if you cannot access your account details online to check how you are being billed and to find out the cause to higher bills than expected, if you cannot access the basic of information from the Vodafone website. I have tried dealing direct with the helpdesk today to be told that they can access my account no problems... even after they reset a new password for me... it still didn't help me - as I still couldn't get in as it keeps telling me that there is a problem and to try again later...!!! I'm losing the will to live people....

[Matt]

Hi Kerrie69

You have already posted around this and can be found here

As part of the T&C's of the eForum can you please only post in one thread per query.

Thanks

Matt

Moderator

[Kerrie69]

Hi Matt

Well if somebody had the decency to respond to my first post earlier today - I wouldn't be as frustrated as I am now... with not being able to access the information regarding the amount of money I pay each month on my mobile phone account as well as my vodafone at home account too...!!!! With times being hard... some people need to keep a check on their outgoings each month and when you cannot access this information for months - it is bound to leave people a 'TAD' hacked off... if you get my drift...!!!!

So if you can make it possible for me to gain access to my account - which may I remind you... I have been paying vodafone for a service for the past 22 years and over the past few months they haven't been providing said' service' that I pay for each month...!!!!

[Eurohawk]

My Wife has been having this exact same problem for some time now, and she still can't log in.

We emailed customer support and they said there were no faults with their site, and asked her to provide a whole plethora of information, including ridiculous things like her sim card number!

She managed to speak to a customer service assistant today who tried to log in on her behalf and couldn't, and the best advice he could give was to try again in two days!

So still no further forward

[JohnnyRob]

http://forum.vodafone.co.uk/t5/Pay-Monthly-Services/Account-Owner/m-p/875321/highlight/false#M32224

I'm still waiting without full access a month on after the eforum team said they'd sort my online account......

[Martin]

Hi Eurohawk

So that we can see what is going on I have just sent you an email. Please reply back to that an we can investigate the issue

@ JohnnyRob, if you can reply back to one of the emails that we have sent we can see if there are any further updates.

Thanks

Martin

[Eurohawk]

Hi Martin

Just to confirm that someone very helpful called Lee has 'phoned as a result of this thread (and following email), and we can now access our online account.

Many thanks to you, Lee and this forum for helping us resolve this matter

[JohnnyRob]

Hi Martin

Your colleagues have reset my account so I can now get online access at long last. 

Thank you

JR

[borhem]

Hi, 

I have the same problem, get the following error message when trying to login. 

"Sorry

There seems to be a problem with your account. Please try again or contact us.

• Sorry, we're having a technical problem at the moment. Please try again in a few minutes."

Could you sort something out for me please as this has been happening for over a week. 

Thanks. 

[DaveCD]

Hi borhem

Thank you for your post and a very warm welcome to the eForum from myself and the team.

As you can see you have certainly come to the right place to get this resolved, please complete and reply to the email I have just sent to the address you registered with on here and I will be able to investigate further.

Hope to hear from you soon.

Many Thanks

DaveCD

eForum Team