Hiya, its pretty unusual for a company to take 18 months to rectify a mistake, what type of mistake was it ? Hopefully you will stay, if you speak generally about an issue they can be discussed on the forum, in terms of leaving it costs your months left x your line rental excluding VAT then deduct 2%, it would be sad if someone after 15yrs felt they wished to leave for something that might be able to be put right, and I would also check the signal of others before jumping, some can be a little patch in areas, but hopefully the forum can help you
Hiya, like I said you need to keep it really general, but I am sure a Moderator can look at this for you. If someone mis-advised you about additional lines then I am sure it can be resolved, I would suggest also backing this up by showing that you never used them. I am presuming you didn't as if they were PAYG then you would have needed to top them up. With this to support you, I am sure it can be resolved.
They can probably also trace who sold them, and perhaps help them with how they explain additional lines as whatever has happened it sounds like it has been nowhere clear enough
What I do know is that if you get a refund then they "do refunds" so whoever has told you that has been incorrect, refunds can be made back to cards and bank a/c's
Good luck,
If you do want PAYG sims, you can get them FOC from a VF store or via this link
Pay As You Go Sims: https://shop.vodafone.co.uk/shop/order/freeSimDeta
voda called me sayin im special customer and i could get free sims for my family costing me nothing ok i thought i'll have 3.after all there costing me nothing. first of next month i got charged, called the and was told they were cancelled.
then got charged for 4 months there after, upto about 280£. finally voda accepted there fault but was told they dont do refunds and as my contract was coming to end would i like to buy iphone with credit ( bit miffed as iphones where 80£ to new customers )should have really just took hit and cancelled then but live and learn.
so took phone and they.said they'd change dob and address and 14 mnths later still same details. really was not handel'd well and even got a laugh out of some of your operators. glad somebody got a laugh out of it
nothing realy to do other than wait and try other operator.. ty for input
ttfn
Hi Vodamerl,
To be honest we would need to take a look at your account to see exactly what has happened, unfortunately i don't have access to our email system to send you an email right now however if you pop your query into the contact us form and use the subject line "EFT165 your eforum query" it will get routed to the eforum team directly, once we have this from you we will then be able to investigate this and discuss it on a one to one basis in more detail. 
James
eForum Team
